Freshdesk Contact Center, formerly known as Freshcaller, is a modern phone system for customer support and sales teams. It offers features like call masking, call recording, IVR, and real-time dashboards to manage and analyze call center performance. With its cloud-based setup, businesses can quickly establish a contact center without the need for hardware, supporting remote work and scalability. Integration with other Freshworks products and CRM systems ensures a unified approach to customer relationship management.
Perfect for: Medium Sized Businesses
Pricing: $$
Integrations: Salesforce
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