Intermedia Contact Center is a cloud-based communications platform designed to help businesses manage customer interactions across various channels, including voice, SMS, webchat, email, and WhatsApp. It features quality management tools like reporting, analytics, monitoring, evaluations, and surveys, along with workforce management capabilities to ensure a superior customer experience. Tailored for businesses of all sizes, Intermedia’s solution supports multi-site contact centers and remote agents, centralizes management through a single portal, and integrates seamlessly with CRM and workforce management systems.
Perfect for: Medium Sized Businesses
Pricing: $$$
Integrations: Salesforce
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