Contact Center AI Features For NGNCloudComm

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NGNCloudComm is an advanced omnichannel Contact Center as a Service (CCaaS) solution developed by Grupo NGN. It offers seamless integration capabilities and robust features, including a built-in SIP stack for full inbound and outbound dialing, AI-powered predictive dialing, intelligent agent scripting, and interactive voice response (IVR) across all channels. Designed to streamline customer support operations, NGNCloudComm enables businesses to handle interactions through voice, chat, SMS, email, and social media from a single platform, enhancing both agent productivity and customer engagement.

Perfect for: Medium Sized Businesses

Pricing: $$

Integrations: Salesforce

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