Sharpen is a cloud-native contact center platform founded in 2011, aimed at transforming customer experiences by empowering agents through a blend of human-centric design and AI technology. The platform offers omnichannel routing, real-time analytics, and automation features, enabling agents to handle interactions across voice, email, chat, and social media efficiently. Sharpen’s commitment to agent well-being is evident in its tools designed to measure and enhance agent performance and satisfaction, thereby improving overall customer service. With seamless integrations into existing systems and a focus on scalability, Sharpen caters to mid-size to large organizations seeking to modernize their contact center operations. Headquartered in Indianapolis, Indiana, Sharpen continues to innovate in the contact center industry, striving to create environments where both agents and customers enjoy meaningful interactions.
Perfect for: Medium Sized Businesses
Pricing: $$$
Integrations: None that we know of
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