VCC Live is a provider of cloud-based contact center solutions designed to enhance customer communication across multiple channels, including voice, email, SMS, and chat. Their platform offers features such as project and database management, user management, script management, quality management, voice recording, real-time speech analytics, SIP connectivity, and IVR API, all within a secure and customizable environment. By moving contact centers to cloud networks, VCC Live enables companies to handle a full spectrum of incoming and outgoing services efficiently and securely. Their solutions cater to both in-house and outsourced call centers, aiming to improve productivity, fuel automation, and deliver exceptional customer experiences.
Perfect for: Medium Sized Businesses
Pricing: $$$$
Integrations: Salesforce
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