XCALLY is an omnichannel contact center solution designed to manage customer interactions across various channels, including voice, chat, email, SMS, and social media. It provides features like automatic call distribution (ACD), interactive voice response (IVR), and real-time reporting to optimize contact center operations. With its open-source architecture, XCALLY offers flexibility and customization, allowing businesses to tailor the platform to their specific needs. Its focus on innovation and adaptability makes it suitable for organizations seeking to enhance their customer engagement strategies.
Perfect for: Small Businesses
Pricing: $$
Integrations: Salesforce
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