AI Voice Agent Platform
V
Vapi
Developer-first voice AI platform: BYO LLM, BYO TTS, BYO telephony, ~465ms latency in optimized configs.
Maximum configurability for engineers: BYO everything, 9+ LLM providers, 10+ TTS providers. The tradeoff is real — non-engineers will hit a wall fast.
Pricing
$0.05 /min
$0.05/min platform fee. Add STT (~$0.01), LLM (~$0.02–$0.20), TTS (~$0.04), telephony (separate). Real all-in: $0.15–$0.40/min. Startup $800/mo (7,500 min); Agency ~$400–500/mo (3,000 min). 60 free minutes on signup. HIPAA add-on $1,000/mo.
Free tier
Per minute Usage-based Flat monthly Custom enterprise
View pricing page →
Verified April 2026
Capabilities
| Capability | Vapi |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | — |
| Real-Time Agent Assist | ✗ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✗ |
| Conversation Intelligence | ✗ |
| Automated QA | ✗ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✗ |
| Workforce Management | ✗ |
Median voice latency: 550ms source
Compliance & Security
Integrations
CRM
salesforcehubspot
Telephony
twiliotelnyxplivovonageamazon chime
AI Models
openaianthropicgoogle geminigroqazure openaideepinfraperplexitytogether aiopenrouter
Other
zapiermaken8naws s3azure blob storage
API documented
Alternatives to Vapi
Frequently asked questions about Vapi
- What is Vapi?
- Maximum configurability for engineers: BYO everything, 9+ LLM providers, 10+ TTS providers. The tradeoff is real — non-engineers will hit a wall fast.
- How much does Vapi cost?
- Vapi starts at $0.05/min. $0.05/min platform fee. Add STT (~$0.01), LLM (~$0.02–$0.20), TTS (~$0.04), telephony (separate). Real all-in: $0.15–$0.40/min. Startup $800/mo (7,500 min); Agency ~$400–500/mo (3,000 min). 60 free minutes on signup. HIPAA add-on $1,000/mo. (pricing verified April 2026).
- What security and compliance certifications does Vapi have?
- Vapi is compliant with SOC 2 Type II, HIPAA, PCI DSS, and GDPR. A Business Associate Agreement (BAA) is available for healthcare deployments.
- What channels does Vapi support?
- Vapi supports voice and SMS.
- What are the top alternatives to Vapi?
- Alternatives to Vapi include Retell, Bland, Synthflow, and Elevenlabs. See the alternatives section above for full profiles of each.