CCaaS Platform
Y
Ytel
Cloud contact center and sales dialer for outbound-heavy teams — predictive dialing, SMS, and CRM integrations.
Outbound-focused CCaaS acquired by Sharpen (December 2025). The Ytel brand still operates but roadmap is converging onto Sharpen's platform.
Pricing
Contact sales for pricing
Ytel is priced per user/agent plus a platform fee; volume discounts available. Exact tiers require a sales conversation. Post-acquisition by Sharpen (December 2025), pricing may migrate to Sharpen's structure.
Per user/month Usage-based
Capabilities
| Capability | Ytel |
|---|---|
| Transcription | — |
| Summarization | — |
| Sentiment Analysis | — |
| Real-Time Agent Assist | — |
| Autonomous Voice Agent | ✗ |
| Virtual Agent (Chat) | ✗ |
| Conversation Intelligence | ✗ |
| Automated QA | ✗ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✓ |
| Voice Cloning | ✗ |
| Multilingual | ✗ |
| Coaching Workflows | ✗ |
| Workforce Management | ✗ |
Compliance & Security
No compliance certifications recorded for this vendor.
Integrations
CRM
SalesforceHubSpotZoho CRM
Other
Zapier
API documented
Reviews & Recognition
Capterra
3.9 /5
(26 reviews)
Trustpilot
2.6 /5
Alternatives to Ytel
Frequently asked questions about Ytel
- What is Ytel?
- Outbound-focused CCaaS acquired by Sharpen (December 2025). The Ytel brand still operates but roadmap is converging onto Sharpen's platform.
- How much does Ytel cost?
- Ytel does not publish standard per-seat pricing — plans require a custom quote. Ytel is priced per user/agent plus a platform fee; volume discounts available. Exact tiers require a sales conversation. Post-acquisition by Sharpen (December 2025), pricing may migrate to Sharpen's structure.
- What channels does Ytel support?
- Ytel supports voice and SMS.
- What are the top alternatives to Ytel?
- Alternatives to Ytel include Convoso, Readymode, Sharpen, Justcall, and Calltools. See the alternatives section above for full profiles of each.