CCaaS Platform
S
Sharpen
Modular cloud contact center for mid-market teams: omnichannel routing, AI voice agents, and built-in WFM.
Modular CCaaS built for mid-market teams that want all-in-one routing, coaching, and WFM without the enterprise price tag.
Pricing
$90 /user/month
$0.05 /min
Four tiers: IVR/Self-Service at $0.05/min; Core Agent at $90/license/mo; Performance at $105/license/mo; Workforce at $135/license/mo. All pricing reflects 3-year commit paid in advance.
Per user/month Per minute Custom enterprise
View pricing page →
Verified April 2026
Capabilities
| Capability | Sharpen |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✓ |
| Voice Cloning | ✗ |
| Multilingual | ✗ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Integrations
CRM
SalesforceHubSpotMicrosoft Dynamics 365
Helpdesk
ZendeskFreshdeskServiceNowJira Service Desk
Telephony
Microsoft TeamsZoomIntermediaBandwidth
AI Models
ElevenLabsGoogle DialogflowNuance
Other
Jack HenryFiservSymitarEpicPindropCalabrio
API documented
Reviews & Recognition
Alternatives to Sharpen
Frequently asked questions about Sharpen
- What is Sharpen?
- Modular CCaaS built for mid-market teams that want all-in-one routing, coaching, and WFM without the enterprise price tag.
- How much does Sharpen cost?
- Sharpen starts at $90/user/month and $0.05/min. Four tiers: IVR/Self-Service at $0.05/min; Core Agent at $90/license/mo; Performance at $105/license/mo; Workforce at $135/license/mo. All pricing reflects 3-year commit paid in advance. (pricing verified April 2026).
- What security and compliance certifications does Sharpen have?
- Sharpen is compliant with SOC 2 Type II, PCI DSS, and GDPR.
- What channels does Sharpen support?
- Sharpen supports voice, SMS, email, and web chat.
- What are the top alternatives to Sharpen?
- Alternatives to Sharpen include Five9, Nice Cxone Mpower, Talkdesk, Genesys Cloud Cx, and Dialpad Support. See the alternatives section above for full profiles of each.