CCaaS Platform

Sharpen

Modular cloud contact center for mid-market teams: omnichannel routing, AI voice agents, and built-in WFM.

sharpencx.com Verified April 2026 Indianapolis, US Founded 2011 pe owned

Pricing

$90 /user/month

$0.05 /min

Four tiers: IVR/Self-Service at $0.05/min; Core Agent at $90/license/mo; Performance at $105/license/mo; Workforce at $135/license/mo. All pricing reflects 3-year commit paid in advance.

Per user/month Per minute Custom enterprise

View pricing page → Verified April 2026

Capabilities

Capability	Sharpen
Transcription	✓
Summarization	✓
Sentiment Analysis	✓
Real-Time Agent Assist	✓
Autonomous Voice Agent	✓
Virtual Agent (Chat)	✓
Conversation Intelligence	✓
Automated QA	✓
Intelligent Routing	✓
Predictive Dialer	✓
Voice Cloning	✗
Multilingual	✗
Coaching Workflows	✓
Workforce Management	✓