3CX vs XCALLY: Which Is Better for Your Team in 2026?
3CX and XCALLY are both used for contact center. Below we compare them on pricing, AI capabilities, compliance, and the use cases each one fits best — all from verified vendor data.
Choose 3CX if…
- SMBs and mid-market teams that want predictable annual costs without per-user seat fees
- IT-managed environments needing flexible deployment: on-prem, self-hosted, or managed cloud
- Organizations with existing SIP trunk relationships seeking a feature-rich PBX
Choose XCALLY if…
- Mid-market contact centers in Europe that need on-premise or hybrid deployment
- Regulated verticals (healthcare, finance, public sector) requiring ISO 27001 and GDPR controls
- Operations needing true omnichannel across voice, digital, and social from one interface
3CX vs XCALLY: feature comparison
| Feature | 3CX | XCALLY |
|---|---|---|
| At a glance | ||
| Category | Unified communications | CCaaS platform |
| Best fit | Smb, Mid market | Smb, Mid market, Enterprise |
| Deployment | Cloud, On premise, Self hosted, Hybrid | Cloud, On premise, Hybrid |
| Channels | Voice, SMS, Web chat, Video, Email | Voice, Email, SMS, Web chat, WhatsApp, Social DMs, Video |
| Pricing & ratings | ||
| Starting price | Contact sales | Contact sales |
| Free trial | 60 days | No |
| User rating | 4.4/5 (532 G2 reviews) | 4.8/5 (130 Capterra) |
| AI capabilities | ||
| Autonomous voice agent | Yes | No |
| Real-time agent assist | No | No |
| Conversation intelligence | Yes | Yes |
| Automated QA | No | Yes |
| Intelligent routing | Yes | Yes |
| Compliance | ||
| SOC 2 Type II | No | No |
| HIPAA | No | No |
| PCI DSS | No | No |
| GDPR | Yes | Yes |
3CX vs XCALLY: frequently asked questions
- What is the difference between 3CX and XCALLY?
- Cost-effective PBX and UCaaS for SMBs that want on-prem control or self-hosted cloud without per-user seat fees. The 2023 supply chain attack is a flag for security-sensitive buyers. By contrast, Italian-built omnichannel contact center platform with strong on-premise and cloud options, 30+ integrations, and a 4.8 Capterra rating across 130+ reviews.
- How much do 3CX and XCALLY cost?
- Both 3CX and XCALLY use quote-based pricing and do not publish standard per-seat rates — contact each vendor's sales team for a quote tailored to your seat count and usage.