CCaaS Platform
X
XCALLY
Omnichannel contact center software for inbound, outbound, and blended operations
Italian-built omnichannel contact center platform with strong on-premise and cloud options, 30+ integrations, and a 4.8 Capterra rating across 130+ reviews.
Pricing
Contact sales for pricing
Quote-based pricing across four plan tiers (Voice, Voice Advance, Digital, Voice+Digital). Licensed per concurrent agent. Monthly and annual options available. Starting from approximately €29/month per Capterra listing; exact seat costs require contacting sales.
Per user/month Custom enterprise
Capabilities
| Capability | XCALLY |
|---|---|
| Transcription | ✓ |
| Summarization | — |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | — |
| Autonomous Voice Agent | ✗ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✓ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Integrations
CRM
SalesforceZoho CRMSugarCRMFreshsalesMicrosoft Dynamics 365VTigerServiceNow
Helpdesk
ZendeskFreshdesk
Telephony
TwilioTelnyxPlivoSinchInfobipBandwidth
AI Models
OpenAIGoogle DialogflowAmazon LexOpenAI WhisperAWS Polly
Other
WhatsApp BusinessTelegramViberMicrosoft TeamsFacebookInstagram
API documented
View integrations marketplace →
Reviews & Recognition
Alternatives to XCALLY
Frequently asked questions about XCALLY
- What is XCALLY?
- Italian-built omnichannel contact center platform with strong on-premise and cloud options, 30+ integrations, and a 4.8 Capterra rating across 130+ reviews.
- How much does XCALLY cost?
- XCALLY does not publish standard per-seat pricing — plans require a custom quote. Quote-based pricing across four plan tiers (Voice, Voice Advance, Digital, Voice+Digital). Licensed per concurrent agent. Monthly and annual options available. Starting from approximately €29/month per Capterra listing; exact seat costs require contacting sales.
- What security and compliance certifications does XCALLY have?
- XCALLY is compliant with GDPR and ISO 27001.
- What channels does XCALLY support?
- XCALLY supports voice, email, SMS, web chat, WhatsApp, social DMs, and video.
- What are the top alternatives to XCALLY?
- Alternatives to XCALLY include Bright Pattern, Call Center Studio, 3cx, Babelforce, and Cloudtalk. See the alternatives section above for full profiles of each.