Unified Communications
3
3CX
Open-standards PBX and UCaaS priced per simultaneous call, not per seat. On-prem, self-hosted, or managed cloud.
Cost-effective PBX and UCaaS for SMBs that want on-prem control or self-hosted cloud without per-user seat fees. The 2023 supply chain attack is a flag for security-sensitive buyers.
Pricing
Contact sales for pricing
4 editions priced by simultaneous calls (SC): Basic from $320/yr (8 SC), Pro from $350/yr (8 SC), Enterprise/AI from $575/yr (8 SC), Enterprise Plus from $775/yr (8 SC). 3CX-hosted adds extra. AI transcription and sentiment require Enterprise/AI or higher.
60-day trial
Flat monthly Custom enterprise
View pricing page →
Verified April 2026
Capabilities
| Capability | 3CX |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✗ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✗ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✗ |
| Workforce Management | ✗ |
Compliance & Security
Integrations
CRM
SalesforceHubSpotMicrosoft Dynamics 365Zoho CRMZendeskFreshdeskBitrix24Vtiger
Helpdesk
ZendeskFreshdesk
Telephony
SIP trunks (bring your own)BT Wholesale
AI Models
OpenAI
Other
Microsoft TeamsGoogle ContactsMicrosoft 365
API documented
View integrations marketplace →
Reviews & Recognition
Alternatives to 3CX
Frequently asked questions about 3CX
- What is 3CX?
- Cost-effective PBX and UCaaS for SMBs that want on-prem control or self-hosted cloud without per-user seat fees. The 2023 supply chain attack is a flag for security-sensitive buyers.
- How much does 3CX cost?
- 3CX does not publish standard per-seat pricing — plans require a custom quote. 4 editions priced by simultaneous calls (SC): Basic from $320/yr (8 SC), Pro from $350/yr (8 SC), Enterprise/AI from $575/yr (8 SC), Enterprise Plus from $775/yr (8 SC). 3CX-hosted adds extra. AI transcription and sentiment require Enterprise/AI or higher. A 60-day free trial is available.
- What security and compliance certifications does 3CX have?
- 3CX is compliant with GDPR.
- What channels does 3CX support?
- 3CX supports voice, SMS, web chat, video, and email.
- What are the top alternatives to 3CX?
- Alternatives to 3CX include Aircall, Cloudtalk, Ringover, Justcall, and Nextiva. See the alternatives section above for full profiles of each.