8x8 Contact Center vs Zultys Integrated Contact Center: Which Is Better for Your Team in 2026?
8x8 Contact Center and Zultys Integrated Contact Center are both used for ccaas platforms. Below we compare them on pricing, AI capabilities, compliance, and the use cases each one fits best — all from verified vendor data.
Choose 8x8 Contact Center if…
- Mid-market teams wanting UCaaS and CCaaS from one vendor
- Healthcare or financial services orgs requiring HIPAA/PCI coverage out of the box
- Multi-region deployments needing global telephony infrastructure
Choose Zultys Integrated Contact Center if…
- SMB and mid-market teams already on Zultys UCaaS wanting to add contact center
- Healthcare organizations needing HIPAA-compliant inbound call handling with BAA
- Multi-site businesses that need a mix of cloud and on-premise deployment
8x8 Contact Center vs Zultys Integrated Contact Center: feature comparison
| Feature | 8x8 Contact Center | Zultys Integrated Contact Center |
|---|---|---|
| At a glance | ||
| Category | CCaaS platform | CCaaS platform |
| Best fit | Smb, Mid market, Enterprise | Smb, Mid market |
| Deployment | Cloud | Cloud, On premise, Hybrid |
| Channels | Voice, SMS, Email, Web chat, Social DMs, Video | Voice, Web chat, SMS, Email |
| Pricing & ratings | ||
| Starting price | From $60/user/mo | Contact sales |
| Free trial | No | No |
| User rating | 4.1/5 (226 G2 reviews) | 3.9/5 (29 G2 reviews) |
| AI capabilities | ||
| Autonomous voice agent | Yes | No |
| Real-time agent assist | Yes | No |
| Conversation intelligence | Yes | Yes |
| Automated QA | Yes | No |
| Intelligent routing | Yes | Yes |
| Compliance | ||
| SOC 2 Type II | Yes | No |
| HIPAA | Yes | Yes |
| PCI DSS | Yes | No |
| GDPR | Yes | No |
8x8 Contact Center vs Zultys Integrated Contact Center: frequently asked questions
- What is the difference between 8x8 Contact Center and Zultys Integrated Contact Center?
- Established CCaaS platform with native UCaaS integration, broad compliance coverage, and a full AI feature set. Pricing and admin complexity are recurring friction points. By contrast, Zultys ICC is a tightly integrated contact center module inside a full UCaaS stack — sensible for SMBs that want voice, chat, and CC in one system without juggling vendors.