CCaaS Platform
ZI
Zultys Integrated Contact Center
Omnichannel contact center built into the Zultys UCaaS platform for SMB and mid-market teams
Zultys ICC is a tightly integrated contact center module inside a full UCaaS stack — sensible for SMBs that want voice, chat, and CC in one system without juggling vendors.
Pricing
Contact sales for pricing
Pricing not publicly disclosed; contact Zultys or an authorized reseller for a quote. Cloud packages include Standard, Premium, and Contact Center user tiers billed per user per month.
Per user/month Custom enterprise
Capabilities
| Capability | Zultys Integrated Contact Center |
|---|---|
| Transcription | ✓ |
| Summarization | ✗ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✗ |
| Autonomous Voice Agent | ✗ |
| Virtual Agent (Chat) | ✗ |
| Conversation Intelligence | ✓ |
| Automated QA | ✗ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✗ |
| Coaching Workflows | ✓ |
| Workforce Management | ✗ |
Compliance & Security
Integrations
CRM
SalesforceHubSpotMicrosoft DynamicsZoho CRMSugarCRMConnectWiseNetSuite
Telephony
Microsoft Teams (Direct Routing)Microsoft Outlook
Other
Microsoft ExchangeClassLink (SSO/MFA)Electronic Medical Records (EMR)
API documented
View integrations marketplace →
Reviews & Recognition
Alternatives to Zultys Integrated Contact Center
Frequently asked questions about Zultys Integrated Contact Center
- What is Zultys Integrated Contact Center?
- Zultys ICC is a tightly integrated contact center module inside a full UCaaS stack — sensible for SMBs that want voice, chat, and CC in one system without juggling vendors.
- How much does Zultys Integrated Contact Center cost?
- Zultys Integrated Contact Center does not publish standard per-seat pricing — plans require a custom quote. Pricing not publicly disclosed; contact Zultys or an authorized reseller for a quote. Cloud packages include Standard, Premium, and Contact Center user tiers billed per user per month.
- What security and compliance certifications does Zultys Integrated Contact Center have?
- Zultys Integrated Contact Center is compliant with HIPAA. A Business Associate Agreement (BAA) is available for healthcare deployments.
- What channels does Zultys Integrated Contact Center support?
- Zultys Integrated Contact Center supports voice, web chat, SMS, and email.
- What are the top alternatives to Zultys Integrated Contact Center?
- Alternatives to Zultys Integrated Contact Center include 3cx, Aircall, Cloudtalk, 8x8 Contact Center, and Dialpad Support. See the alternatives section above for full profiles of each.