ContactWithAI
CCaaS Platform

8x8 Contact Center

Omnichannel cloud contact center with built-in UCaaS and AI-powered CX tools

8x8.com Verified April 2026 Campbell, US Founded 1987 public

Established CCaaS platform with native UCaaS integration, broad compliance coverage, and a full AI feature set. Pricing and admin complexity are recurring friction points.

Pricing

$60 /user/month

Contact center plans start at ~$60/user/month (X6, voice-only agents). Omnichannel (X7) ~$110–115/user/month. Top-tier (X8) ~$130–150/user/month. Annual contract typical. Quote required for exact pricing.

Per user/month Custom enterprise
View pricing page → Verified April 2026

Capabilities

Capability 8x8 Contact Center
Transcription ✓
Summarization ✓
Sentiment Analysis ✓
Real-Time Agent Assist ✓
Autonomous Voice Agent ✓
Virtual Agent (Chat) ✓
Conversation Intelligence ✓
Automated QA ✓
Intelligent Routing ✓
Predictive Dialer ✓
Voice Cloning ✗
Multilingual ✓
Coaching Workflows ✓
Workforce Management ✓

Compliance & Security

Integrations

CRM

SalesforceMicrosoft Dynamics 365NetSuiteHubSpot

Helpdesk

ZendeskServiceNow

Telephony

Microsoft Teams

Other

Microsoft Teams Contact CenterSlackGoogle Workspace
API documented View integrations marketplace →

Reviews & Recognition

G2
4.1 /5 (226 reviews)

Analyst Recognition

  • Gartner Magic Quadrant for Contact Center as a Service (2024) named →
  • Gartner Magic Quadrant for Unified Communications as a Service, Worldwide (2025) leader →
  • Forrester Forrester Wave: Contact Center as a Service (2025) strong performer →

Alternatives to 8x8 Contact Center

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Frequently asked questions about 8x8 Contact Center

What is 8x8 Contact Center?
Established CCaaS platform with native UCaaS integration, broad compliance coverage, and a full AI feature set. Pricing and admin complexity are recurring friction points.
How much does 8x8 Contact Center cost?
8x8 Contact Center starts at $60/user/month. Contact center plans start at ~$60/user/month (X6, voice-only agents). Omnichannel (X7) ~$110–115/user/month. Top-tier (X8) ~$130–150/user/month. Annual contract typical. Quote required for exact pricing. (pricing verified April 2026).
What security and compliance certifications does 8x8 Contact Center have?
8x8 Contact Center is compliant with SOC 2 Type II, HIPAA, PCI DSS, GDPR, and ISO 27001. A Business Associate Agreement (BAA) is available for healthcare deployments.
What channels does 8x8 Contact Center support?
8x8 Contact Center supports voice, SMS, email, web chat, social DMs, and video.
What are the top alternatives to 8x8 Contact Center?
Alternatives to 8x8 Contact Center include Five9, Genesys Cloud Cx, Nice Cxone Mpower, Talkdesk, and Dialpad Support. See the alternatives section above for full profiles of each.