CCaaS Platform

8x8 Contact Center

Omnichannel cloud contact center with built-in UCaaS and AI-powered CX tools

8x8.com Verified April 2026 Campbell, US Founded 1987 public

Pricing

$60 /user/month

Contact center plans start at ~$60/user/month (X6, voice-only agents). Omnichannel (X7) ~$110–115/user/month. Top-tier (X8) ~$130–150/user/month. Annual contract typical. Quote required for exact pricing.

Per user/month Custom enterprise

View pricing page → Verified April 2026

Capabilities

Capability	8x8 Contact Center
Transcription	✓
Summarization	✓
Sentiment Analysis	✓
Real-Time Agent Assist	✓
Autonomous Voice Agent	✓
Virtual Agent (Chat)	✓
Conversation Intelligence	✓
Automated QA	✓
Intelligent Routing	✓
Predictive Dialer	✓
Voice Cloning	✗
Multilingual	✓
Coaching Workflows	✓
Workforce Management	✓

Compliance & Security

SOC 2 Type II HIPAA PCI DSS GDPR ISO 27001 BAA Available

Data residency: US, EU, UK

Source 1 Source 2 Source 3

Integrations

CRM

SalesforceMicrosoft Dynamics 365NetSuiteHubSpot

Helpdesk

ZendeskServiceNow

Telephony

Microsoft Teams

Other

Microsoft Teams Contact CenterSlackGoogle Workspace

API documented View integrations marketplace →

Reviews & Recognition

4.1 /5 (226 reviews)

Analyst Recognition

Gartner Magic Quadrant for Contact Center as a Service (2024) named →
Gartner Magic Quadrant for Unified Communications as a Service, Worldwide (2025) leader →
Forrester Forrester Wave: Contact Center as a Service (2025) strong performer →

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