Avaya Experience Platform vs Five9: Which Is Better for Your Team in 2026?
Avaya Experience Platform and Five9 are both used for ccaas platforms. Below we compare them on pricing, AI capabilities, compliance, and the use cases each one fits best — all from verified vendor data.
Choose Avaya Experience Platform if…
- Enterprises already on Avaya Aura who want a managed migration to cloud
- Mid-to-large contact centers needing hybrid (cloud + on-premise) deployment flexibility
- Healthcare and regulated industries requiring ISO 27001 and PCI DSS controls
Choose Five9 if…
- Mid-market and enterprise contact centers (50+ agents) needing a proven omnichannel platform
- Healthcare and financial services orgs requiring HIPAA BAA and PCI DSS Level 1 compliance
- Teams migrating from on-premise systems (Avaya, Cisco) who need a structured cloud migration path
Avaya Experience Platform vs Five9: feature comparison
| Feature | Avaya Experience Platform | Five9 |
|---|---|---|
| At a glance | ||
| Category | CCaaS platform | CCaaS platform |
| Best fit | Mid market, Enterprise | Mid market, Enterprise |
| Deployment | Cloud, On premise, Private cloud, Hybrid | Cloud |
| Channels | Voice, Email, Web chat, SMS, Social DMs | Voice, SMS, Email, Web chat, WhatsApp, Social DMs |
| Pricing & ratings | ||
| Starting price | From $35/user/mo | From $119/user/mo |
| Free trial | No | No |
| User rating | 4.1/5 (181 G2 reviews) | 4.1/5 (584 G2 reviews) |
| AI capabilities | ||
| Autonomous voice agent | Yes | Yes |
| Real-time agent assist | Yes | Yes |
| Conversation intelligence | Yes | Yes |
| Automated QA | Yes | Yes |
| Intelligent routing | Yes | Yes |
| Compliance | ||
| SOC 2 Type II | No | Yes |
| HIPAA | No | Yes |
| PCI DSS | Yes | Yes |
| GDPR | No | Yes |
Avaya Experience Platform vs Five9: frequently asked questions
- What is the difference between Avaya Experience Platform and Five9?
- A mature CCaaS for enterprises migrating from on-premise Avaya Aura; now evolving into Avaya Infinity. Financial history warrants buyer scrutiny. By contrast, Mature, publicly traded CCaaS for mid-market and enterprise contact centers — proven omnichannel routing, workforce management, and AI agents in one cloud stack.
- Is Avaya Experience Platform or Five9 cheaper?
- Avaya Experience Platform starts at $35/user/mo and Five9 starts at $119/user/mo. Compare the full pricing breakdown above, since seat minimums and add-ons affect total cost.