CCaaS Platform
F
Five9
Cloud contact center for mid-market and enterprise: omnichannel routing, AI agents, and workforce management.
Mature, publicly traded CCaaS for mid-market and enterprise contact centers — proven omnichannel routing, workforce management, and AI agents in one cloud stack.
Pricing
$119 /user/month
Digital plan $119/seat/month (digital channels only); Core plan $159/seat/month (voice + digital + AI). Plus, Pro, Enterprise tiers require a sales quote. Minimum 50 concurrent seats across all plans. Pricing is per concurrent user.
Per user/month Custom enterprise
View pricing page →
Verified April 2026
Capabilities
| Capability | Five9 |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✓ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Integrations
CRM
salesforcemsdynamicszoho
Helpdesk
zendeskservicenowsalesforce service cloud
AI Models
openaigoogle vertex
Other
Microsoft TeamsOracle Service CloudOracle NetSuiteEpic (healthcare EHR)Google Cloud Marketplace
API documented
Reviews & Recognition
Alternatives to Five9
Frequently asked questions about Five9
- What is Five9?
- Mature, publicly traded CCaaS for mid-market and enterprise contact centers — proven omnichannel routing, workforce management, and AI agents in one cloud stack.
- How much does Five9 cost?
- Five9 starts at $119/user/month. Digital plan $119/seat/month (digital channels only); Core plan $159/seat/month (voice + digital + AI). Plus, Pro, Enterprise tiers require a sales quote. Minimum 50 concurrent seats across all plans. Pricing is per concurrent user. (pricing verified April 2026).
- What security and compliance certifications does Five9 have?
- Five9 is compliant with SOC 2 Type II, HIPAA, PCI DSS, GDPR, ISO 27001, and FedRAMP (in process). A Business Associate Agreement (BAA) is available for healthcare deployments.
- What channels does Five9 support?
- Five9 supports voice, SMS, email, web chat, WhatsApp, and social DMs.
- What are the top alternatives to Five9?
- Alternatives to Five9 include Genesys Cloud Cx, Talkdesk, Nice Cxone Mpower, Amazon Connect, and Ringcentral Contact Center. See the alternatives section above for full profiles of each.