CCaaS Platform
AE
Avaya Experience Platform
Omnichannel CCaaS for enterprises — voice, digital, and AI in one platform
A mature CCaaS for enterprises migrating from on-premise Avaya Aura; now evolving into Avaya Infinity. Financial history warrants buyer scrutiny.
Pricing
$35 /user/month
Public cloud: Digital $35/user/mo, Voice $60/user/mo, All Media $89/user/mo. On-premise: Essentials $119/user/mo, Advanced $169/user/mo. Private cloud is custom-quoted.
Per user/month Custom enterprise
View pricing page →
Verified April 2026
Capabilities
| Capability | Avaya Experience Platform |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Integrations
CRM
SalesforceMicrosoft Dynamics 365ServiceNow
Helpdesk
ServiceNow
AI Models
Microsoft CopilotLivePerson
Other
Calabrio WFMVerint WFOEpic SystemsMicrosoft Power BI
API documented
View integrations marketplace →
Reviews & Recognition
Analyst Recognition
- Gartner Magic Quadrant for Contact Center as a Service (2023) challenger →
Alternatives to Avaya Experience Platform
Frequently asked questions about Avaya Experience Platform
- What is Avaya Experience Platform?
- A mature CCaaS for enterprises migrating from on-premise Avaya Aura; now evolving into Avaya Infinity. Financial history warrants buyer scrutiny.
- How much does Avaya Experience Platform cost?
- Avaya Experience Platform starts at $35/user/month. Public cloud: Digital $35/user/mo, Voice $60/user/mo, All Media $89/user/mo. On-premise: Essentials $119/user/mo, Advanced $169/user/mo. Private cloud is custom-quoted. (pricing verified April 2026).
- What security and compliance certifications does Avaya Experience Platform have?
- Avaya Experience Platform is compliant with PCI DSS and ISO 27001.
- What channels does Avaya Experience Platform support?
- Avaya Experience Platform supports voice, email, web chat, SMS, and social DMs.
- What are the top alternatives to Avaya Experience Platform?
- Alternatives to Avaya Experience Platform include Genesys Cloud Cx, Five9, Talkdesk, Nice Cxone Mpower, and Cisco. See the alternatives section above for full profiles of each.