Cisco (Webex Contact Center) vs Five9: Which Is Better for Your Team in 2026?
Cisco (Webex Contact Center) and Five9 are both used for ccaas platforms. Below we compare them on pricing, AI capabilities, compliance, and the use cases each one fits best — all from verified vendor data.
Choose Cisco (Webex Contact Center) if…
- Enterprise contact centers already in the Cisco/Webex ecosystem seeking UCaaS + CCaaS convergence
- Government agencies and regulated industries requiring FedRAMP Moderate or HIPAA BAA coverage
- Large contact centers (500+ seats) where compliance depth outweighs pricing transparency
Choose Five9 if…
- Mid-market and enterprise contact centers (50+ agents) needing a proven omnichannel platform
- Healthcare and financial services orgs requiring HIPAA BAA and PCI DSS Level 1 compliance
- Teams migrating from on-premise systems (Avaya, Cisco) who need a structured cloud migration path
Cisco (Webex Contact Center) vs Five9: feature comparison
| Feature | Cisco (Webex Contact Center) | Five9 |
|---|---|---|
| At a glance | ||
| Category | CCaaS platform | CCaaS platform |
| Best fit | Mid market, Enterprise | Mid market, Enterprise |
| Deployment | Cloud, Hybrid | Cloud |
| Channels | Voice, SMS, Email, Web chat, WhatsApp, Social DMs | Voice, SMS, Email, Web chat, WhatsApp, Social DMs |
| Pricing & ratings | ||
| Starting price | From $150/user/mo | From $119/user/mo |
| Free trial | No | No |
| User rating | 4.4/5 (151 G2 reviews) | 4.1/5 (584 G2 reviews) |
| AI capabilities | ||
| Autonomous voice agent | Yes | Yes |
| Real-time agent assist | Yes | Yes |
| Conversation intelligence | Yes | Yes |
| Automated QA | Yes | Yes |
| Intelligent routing | Yes | Yes |
| Compliance | ||
| SOC 2 Type II | Yes | Yes |
| HIPAA | Yes | Yes |
| PCI DSS | Yes | Yes |
| GDPR | Yes | Yes |
Cisco (Webex Contact Center) vs Five9: frequently asked questions
- What is the difference between Cisco (Webex Contact Center) and Five9?
- Cisco's cloud CCaaS via Webex — best compliance stack in class (FedRAMP, HIPAA, SOC2, PCI, ISO 27001), strong UCaaS convergence, but pricing is opaque and Gartner moved it to Niche in 2025. By contrast, Mature, publicly traded CCaaS for mid-market and enterprise contact centers — proven omnichannel routing, workforce management, and AI agents in one cloud stack.
- Is Cisco (Webex Contact Center) or Five9 cheaper?
- Cisco (Webex Contact Center) starts at $150/user/mo and Five9 starts at $119/user/mo. Compare the full pricing breakdown above, since seat minimums and add-ons affect total cost.