CCaaS Platform
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Cisco (Webex Contact Center)
Cisco's cloud CCaaS — omnichannel routing, AI agent assist, and the deepest compliance stack in the category.
Cisco's cloud CCaaS via Webex — best compliance stack in class (FedRAMP, HIPAA, SOC2, PCI, ISO 27001), strong UCaaS convergence, but pricing is opaque and Gartner moved it to Niche in 2025.
Pricing
Contact sales for pricing
Contact sales for a quote. Third-party estimates start ~$150/agent/month. WFO, digital channels, and AI features are add-ons that materially raise total cost. Scales to 20,000 agents.
Per user/month Custom enterprise Usage-based
Verified April 2026
Capabilities
| Capability | Cisco (Webex Contact Center) |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✓ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Data residency: US, EU
Integrations
CRM
SalesforceMicrosoft Dynamics 365ServiceNowZendeskFreshdesk
Helpdesk
ServiceNowZendeskFreshdesk
Telephony
Webex CallingCisco UCM
AI Models
Cisco AIWebex AI Agent
Other
Microsoft TeamsWebex ConnectAWS MarketplaceApple Messages for BusinessFacebook Messenger
API documented
View integrations marketplace →
Reviews & Recognition
Alternatives to Cisco (Webex Contact Center)
Frequently asked questions about Cisco (Webex Contact Center)
- What is Cisco (Webex Contact Center)?
- Cisco's cloud CCaaS via Webex — best compliance stack in class (FedRAMP, HIPAA, SOC2, PCI, ISO 27001), strong UCaaS convergence, but pricing is opaque and Gartner moved it to Niche in 2025.
- How much does Cisco (Webex Contact Center) cost?
- Cisco (Webex Contact Center) starts at $150/user/month. Contact sales for a quote. Third-party estimates start ~$150/agent/month. WFO, digital channels, and AI features are add-ons that materially raise total cost. Scales to 20,000 agents. (pricing verified April 2026).
- What security and compliance certifications does Cisco (Webex Contact Center) have?
- Cisco (Webex Contact Center) is compliant with SOC 2 Type II, HIPAA, PCI DSS, GDPR, ISO 27001, and FedRAMP Moderate. A Business Associate Agreement (BAA) is available for healthcare deployments.
- What channels does Cisco (Webex Contact Center) support?
- Cisco (Webex Contact Center) supports voice, SMS, email, web chat, WhatsApp, and social DMs.
- What are the top alternatives to Cisco (Webex Contact Center)?
- Alternatives to Cisco (Webex Contact Center) include Genesys Cloud Cx, Five9, Nice Cxone Mpower, Avaya Experience Platform, and Amazon Connect. See the alternatives section above for full profiles of each.