Clarity Connect vs Five9: Which Is Better for Your Team in 2026?
Clarity Connect and Five9 are both used for ccaas platforms. Below we compare them on pricing, AI capabilities, compliance, and the use cases each one fits best — all from verified vendor data.
Choose Clarity Connect if…
- Organizations still running Skype for Business on-premises who need a contact center layer
- Microsoft-centric enterprises wanting native UC + contact center without extra infrastructure
- Teams needing integrated WFO/QA via Virtual Observer within an SfB environment
Choose Five9 if…
- Mid-market and enterprise contact centers (50+ agents) needing a proven omnichannel platform
- Healthcare and financial services orgs requiring HIPAA BAA and PCI DSS Level 1 compliance
- Teams migrating from on-premise systems (Avaya, Cisco) who need a structured cloud migration path
Clarity Connect vs Five9: feature comparison
| Feature | Clarity Connect | Five9 |
|---|---|---|
| At a glance | ||
| Category | CCaaS platform | CCaaS platform |
| Best fit | Smb, Mid market, Enterprise | Mid market, Enterprise |
| Deployment | Cloud, On premise, Hybrid | Cloud |
| Channels | Voice, SMS, Web chat, Email | Voice, SMS, Email, Web chat, WhatsApp, Social DMs |
| Pricing & ratings | ||
| Starting price | Contact sales | From $119/user/mo |
| Free trial | No | No |
| User rating | 3.7/5 (9 Capterra) | 4.1/5 (584 G2 reviews) |
| AI capabilities | ||
| Autonomous voice agent | No | Yes |
| Real-time agent assist | No | Yes |
| Conversation intelligence | No | Yes |
| Automated QA | Yes | Yes |
| Intelligent routing | Yes | Yes |
| Compliance | ||
| SOC 2 Type II | No | Yes |
| HIPAA | No | Yes |
| PCI DSS | No | Yes |
| GDPR | No | Yes |
Clarity Connect vs Five9: frequently asked questions
- What is the difference between Clarity Connect and Five9?
- Niche CCaaS built exclusively for Skype for Business; highly dependent on a platform Microsoft has deprecated in favor of Teams. By contrast, Mature, publicly traded CCaaS for mid-market and enterprise contact centers — proven omnichannel routing, workforce management, and AI agents in one cloud stack.