CCaaS Platform
CC
Clarity Connect
Cloud contact center built natively for Microsoft Skype for Business and Office 365.
Niche CCaaS built exclusively for Skype for Business; highly dependent on a platform Microsoft has deprecated in favor of Teams.
Pricing
Contact sales for pricing
Pricing is not disclosed publicly; contact Perficient for a quote. Third-party sources cite estimates around $150/user/month but these are unverified. Annual subscription model.
Per user/month Custom enterprise
Capabilities
| Capability | Clarity Connect |
|---|---|
| Transcription | — |
| Summarization | — |
| Sentiment Analysis | — |
| Real-Time Agent Assist | — |
| Autonomous Voice Agent | ✗ |
| Virtual Agent (Chat) | ✗ |
| Conversation Intelligence | ✗ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✗ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
No compliance certifications recorded for this vendor.
Integrations
CRM
Salesforce Sales CloudMicrosoft Dynamics
Telephony
Microsoft Skype for BusinessMicrosoft Office 365
Other
CSI Virtual Observer (WFO)Meta for Business (Facebook Messenger)
Reviews & Recognition
Alternatives to Clarity Connect
Frequently asked questions about Clarity Connect
- What is Clarity Connect?
- Niche CCaaS built exclusively for Skype for Business; highly dependent on a platform Microsoft has deprecated in favor of Teams.
- How much does Clarity Connect cost?
- Clarity Connect does not publish standard per-seat pricing — plans require a custom quote. Pricing is not disclosed publicly; contact Perficient for a quote. Third-party sources cite estimates around $150/user/month but these are unverified. Annual subscription model.
- What channels does Clarity Connect support?
- Clarity Connect supports voice, SMS, web chat, and email.
- What are the top alternatives to Clarity Connect?
- Alternatives to Clarity Connect include Webex Contact Center, Ringcentral Contact Center, Dialpad Support, Talkdesk, and Five9. See the alternatives section above for full profiles of each.