CCaaS Platform
CC
Clarity Connect
Cloud contact center built natively for Microsoft Skype for Business and Office 365.
Pricing
Contact sales for pricing
Pricing is not disclosed publicly; contact Perficient for a quote. Third-party sources cite estimates around $150/user/month but these are unverified. Annual subscription model.
Per user/month Custom enterprise
Capabilities
| Capability | Clarity Connect |
|---|---|
| Transcription | — |
| Summarization | — |
| Sentiment Analysis | — |
| Real-Time Agent Assist | — |
| Autonomous Voice Agent | ✗ |
| Virtual Agent (Chat) | ✗ |
| Conversation Intelligence | ✗ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✗ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
No compliance certifications recorded for this vendor.
Integrations
CRM
Salesforce Sales CloudMicrosoft Dynamics
Telephony
Microsoft Skype for BusinessMicrosoft Office 365
Other
CSI Virtual Observer (WFO)Meta for Business (Facebook Messenger)