DialedIn vs LiveVox: Which Is Better for Your Team in 2026?
DialedIn and LiveVox are both used for ccaas platforms. Below we compare them on pricing, AI capabilities, compliance, and the use cases each one fits best — all from verified vendor data.
Choose DialedIn if…
- SMB and mid-market teams (5–200 seats) running high-volume outbound calling campaigns
- Collections, insurance, and home-services operations needing predictive dialing with compliance features
- Teams that want predictable per-seat pricing without custom enterprise negotiations
Choose LiveVox if…
- Debt collection and financial services outbound teams requiring TCPA compliance at scale
- Healthcare outreach programs needing HIPAA-compliant multi-channel campaigns
- Mid-market to enterprise contact centers running blended inbound/outbound operations
- Teams that run high-volume predictive dialing with automated consent and DNC management
DialedIn vs LiveVox: feature comparison
| Feature | DialedIn | LiveVox |
|---|---|---|
| At a glance | ||
| Category | CCaaS platform | CCaaS platform |
| Best fit | Smb, Mid market | Mid market, Enterprise |
| Deployment | Cloud | Cloud |
| Channels | Voice, SMS, Email, Web chat | Voice, SMS, Email, Web chat |
| Pricing & ratings | ||
| Starting price | From $79/user/mo | Contact sales |
| Free trial | No | No |
| User rating | 4.8/5 (291 G2 reviews) | 4.7/5 (32 Capterra) |
| AI capabilities | ||
| Autonomous voice agent | No | Yes |
| Real-time agent assist | No | Yes |
| Conversation intelligence | No | Yes |
| Automated QA | No | Yes |
| Intelligent routing | Yes | Yes |
| Compliance | ||
| SOC 2 Type II | No | Yes |
| HIPAA | Yes | Yes |
| PCI DSS | Yes | Yes |
| GDPR | No | Yes |
DialedIn vs LiveVox: frequently asked questions
- What is the difference between DialedIn and LiveVox?
- DialedIn (formerly ChaseData) is a mature, SMB-focused CCaaS with strong outbound dialing heritage and publicly disclosed per-seat pricing starting at $79/user/mo. By contrast, Compliance-first outbound CCaaS, acquired by NICE in Dec 2023. Best for collections and financial services teams needing TCPA guardrails baked into every dial.