CCaaS Platform
L
LiveVox
Outbound contact center platform with predictive dialing and built-in TCPA compliance controls.
Compliance-first outbound CCaaS, acquired by NICE in Dec 2023. Best for collections and financial services teams needing TCPA guardrails baked into every dial.
Pricing
Contact sales for pricing
LiveVox is now NICE CXone Proactive Engagement following the December 2023 acquisition. Pricing requires a custom quote. Pre-acquisition estimates cited $65–$150/user/month; current NICE suite pricing starts at ~$110/agent/month.
Per user/month Custom enterprise
Capabilities
| Capability | LiveVox |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✓ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Data residency: US
Integrations
CRM
Salesforce
Other
Salesforce AppExchange
API documented
View integrations marketplace →
Reviews & Recognition
Alternatives to LiveVox
Frequently asked questions about LiveVox
- What is LiveVox?
- Compliance-first outbound CCaaS, acquired by NICE in Dec 2023. Best for collections and financial services teams needing TCPA guardrails baked into every dial.
- How much does LiveVox cost?
- LiveVox does not publish standard per-seat pricing — plans require a custom quote. LiveVox is now NICE CXone Proactive Engagement following the December 2023 acquisition. Pricing requires a custom quote. Pre-acquisition estimates cited $65–$150/user/month; current NICE suite pricing starts at ~$110/agent/month.
- What security and compliance certifications does LiveVox have?
- LiveVox is compliant with SOC 2 Type II, HIPAA, PCI DSS, GDPR, ISO 27001, and FedRAMP Moderate. A Business Associate Agreement (BAA) is available for healthcare deployments.
- What channels does LiveVox support?
- LiveVox supports voice, SMS, email, and web chat.
- What are the top alternatives to LiveVox?
- Alternatives to LiveVox include Five9, Genesys, and Talkdesk. See the alternatives section above for full profiles of each.