CCaaS Platform
D
DialedIn
Cloud contact center software with predictive dialing, ACD, and blended inbound/outbound for SMB teams.
Pricing
$79 /user/month
Four tiers: Small Business $79/user/mo (5–49 seats), Professional $59 (50–99), Enterprise $39 (100–199), Enterprise Plus $25 (200+). Annual commitments unlock lower rates; monthly pricing is ~$20 higher per tier.
Per user/month
View pricing page →
Verified April 2026
Capabilities
| Capability | DialedIn |
|---|---|
| Transcription | ✓ |
| Summarization | — |
| Sentiment Analysis | — |
| Real-Time Agent Assist | ✗ |
| Autonomous Voice Agent | ✗ |
| Virtual Agent (Chat) | ✗ |
| Conversation Intelligence | ✗ |
| Automated QA | ✗ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✓ |
| Voice Cloning | ✗ |
| Multilingual | ✗ |
| Coaching Workflows | ✓ |
| Workforce Management | ✗ |
Compliance & Security
Integrations
CRM
SalesforceMicrosoft DynamicsHubSpotZoho CRMOracle
Helpdesk
Zendesk
Telephony
TwilioVonageRingCentral
Other
SlackMicrosoft TeamsGoogle WorkspaceZapierDNC.com
API documented