Enghouse Interactive vs Five9: Which Is Better for Your Team in 2026?
Enghouse Interactive and Five9 are both used for ccaas platforms. Below we compare them on pricing, AI capabilities, compliance, and the use cases each one fits best — all from verified vendor data.
Choose Enghouse Interactive if…
- Enterprises requiring on-premise or private-cloud contact center with full data sovereignty
- Microsoft Teams-first organizations that need a certified CC integration
- Mid-market buyers wanting an omnichannel platform with built-in WFM and QM
- Regulated industries (financial services, healthcare, government) needing HIPAA/PCI/ISO 27001
Choose Five9 if…
- Mid-market and enterprise contact centers (50+ agents) needing a proven omnichannel platform
- Healthcare and financial services orgs requiring HIPAA BAA and PCI DSS Level 1 compliance
- Teams migrating from on-premise systems (Avaya, Cisco) who need a structured cloud migration path
Enghouse Interactive vs Five9: feature comparison
| Feature | Enghouse Interactive | Five9 |
|---|---|---|
| At a glance | ||
| Category | CCaaS platform | CCaaS platform |
| Best fit | Mid market, Enterprise | Mid market, Enterprise |
| Deployment | Cloud, On premise, Hybrid, Private cloud | Cloud |
| Channels | Voice, Email, Web chat, SMS, Social DMs, Video | Voice, SMS, Email, Web chat, WhatsApp, Social DMs |
| Pricing & ratings | ||
| Starting price | From $65/user/mo | From $119/user/mo |
| Free trial | No | No |
| User rating | 4.4/5 (736 G2 reviews) | 4.1/5 (584 G2 reviews) |
| AI capabilities | ||
| Autonomous voice agent | Yes | Yes |
| Real-time agent assist | Yes | Yes |
| Conversation intelligence | Yes | Yes |
| Automated QA | Yes | Yes |
| Intelligent routing | Yes | Yes |
| Compliance | ||
| SOC 2 Type II | Yes | Yes |
| HIPAA | Yes | Yes |
| PCI DSS | Yes | Yes |
| GDPR | Yes | Yes |
Enghouse Interactive vs Five9: frequently asked questions
- What is the difference between Enghouse Interactive and Five9?
- Stable, acquisition-driven CCaaS and on-premise vendor from TSX-listed Enghouse Systems. Best fit for enterprises that need flexible deployment and Microsoft Teams integration. By contrast, Mature, publicly traded CCaaS for mid-market and enterprise contact centers — proven omnichannel routing, workforce management, and AI agents in one cloud stack.
- Is Enghouse Interactive or Five9 cheaper?
- Enghouse Interactive starts at $65/user/mo and Five9 starts at $119/user/mo. Compare the full pricing breakdown above, since seat minimums and add-ons affect total cost.