CCaaS Platform
EI
Enghouse Interactive
On-premise, cloud, and hybrid contact center software for mid-market and enterprise.
Stable, acquisition-driven CCaaS and on-premise vendor from TSX-listed Enghouse Systems. Best fit for enterprises that need flexible deployment and Microsoft Teams integration.
Pricing
Contact sales for pricing
Indicative starting price ~$65/user/month for cloud; enterprise contracts are custom-quoted. No public pricing page. On-premise licensing is perpetual or subscription. Source: Capterra and third-party review sites (April 2026).
Per user/month Custom enterprise
Verified April 2026
Capabilities
| Capability | Enghouse Interactive |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✓ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Integrations
CRM
SalesforceMicrosoft Dynamics 365Siebel CRM
Helpdesk
FreshdeskServiceNow
Telephony
Microsoft TeamsCisco Jabber
Other
Calabrio ONECommunityWFMWhatsAppViberInstagramMRI Property Management
API documented
Reviews & Recognition
Alternatives to Enghouse Interactive
Frequently asked questions about Enghouse Interactive
- What is Enghouse Interactive?
- Stable, acquisition-driven CCaaS and on-premise vendor from TSX-listed Enghouse Systems. Best fit for enterprises that need flexible deployment and Microsoft Teams integration.
- How much does Enghouse Interactive cost?
- Enghouse Interactive starts at $65/user/month. Indicative starting price ~$65/user/month for cloud; enterprise contracts are custom-quoted. No public pricing page. On-premise licensing is perpetual or subscription. Source: Capterra and third-party review sites (April 2026). (pricing verified April 2026).
- What security and compliance certifications does Enghouse Interactive have?
- Enghouse Interactive is compliant with SOC 2 Type II, HIPAA, PCI DSS, GDPR, and ISO 27001.
- What channels does Enghouse Interactive support?
- Enghouse Interactive supports voice, email, web chat, SMS, social DMs, and video.
- What are the top alternatives to Enghouse Interactive?
- Alternatives to Enghouse Interactive include Genesys, Five9, Nice Cxone Mpower, Avaya, and Cisco. See the alternatives section above for full profiles of each.