Evolve IP vs Five9: Which Is Better for Your Team in 2026?
Evolve IP and Five9 are both used for ccaas platforms. Below we compare them on pricing, AI capabilities, compliance, and the use cases each one fits best — all from verified vendor data.
Choose Evolve IP if…
- Mid-market companies standardized on Microsoft 365 seeking a managed CCaaS bundle
- Healthcare and financial services orgs needing HIPAA and PCI compliance out of the box
Choose Five9 if…
- Mid-market and enterprise contact centers (50+ agents) needing a proven omnichannel platform
- Healthcare and financial services orgs requiring HIPAA BAA and PCI DSS Level 1 compliance
- Teams migrating from on-premise systems (Avaya, Cisco) who need a structured cloud migration path
Evolve IP vs Five9: feature comparison
| Feature | Evolve IP | Five9 |
|---|---|---|
| At a glance | ||
| Category | CCaaS platform | CCaaS platform |
| Best fit | Mid market, Enterprise | Mid market, Enterprise |
| Deployment | Cloud | Cloud |
| Channels | Voice, Email, Web chat, SMS | Voice, SMS, Email, Web chat, WhatsApp, Social DMs |
| Pricing & ratings | ||
| Starting price | From $85/user/mo | From $119/user/mo |
| Free trial | No | No |
| User rating | 4.2/5 (71 G2 reviews) | 4.1/5 (584 G2 reviews) |
| AI capabilities | ||
| Autonomous voice agent | No | Yes |
| Real-time agent assist | Yes | Yes |
| Conversation intelligence | Yes | Yes |
| Automated QA | Yes | Yes |
| Intelligent routing | Yes | Yes |
| Compliance | ||
| SOC 2 Type II | Yes | Yes |
| HIPAA | Yes | Yes |
| PCI DSS | Yes | Yes |
| GDPR | Yes | Yes |
Evolve IP vs Five9: frequently asked questions
- What is the difference between Evolve IP and Five9?
- Full-stack CCaaS from a managed-services provider, now operating under the XTIUM brand after merging with ATSG. Strong for mid-market orgs already in the Microsoft ecosystem. By contrast, Mature, publicly traded CCaaS for mid-market and enterprise contact centers — proven omnichannel routing, workforce management, and AI agents in one cloud stack.
- Is Evolve IP or Five9 cheaper?
- Evolve IP starts at $85/user/mo and Five9 starts at $119/user/mo. Compare the full pricing breakdown above, since seat minimums and add-ons affect total cost.