CCaaS Platform
EI
Evolve IP
Omnichannel CCaaS and unified communications for mid-market and enterprise, now rebranded as XTIUM.
Full-stack CCaaS from a managed-services provider, now operating under the XTIUM brand after merging with ATSG. Strong for mid-market orgs already in the Microsoft ecosystem.
Pricing
Contact sales for pricing
Starts at ~$85/agent/month and ~$110/supervisor/month per public sources. No self-serve pricing page; contact sales for current quote. Pricing verified via third-party review sites.
Per user/month Custom enterprise
Verified April 2026
Capabilities
| Capability | Evolve IP |
|---|---|
| Transcription | ✓ |
| Summarization | — |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✗ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✓ |
| Voice Cloning | ✗ |
| Multilingual | — |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Integrations
CRM
SalesforceMicrosoft DynamicsZendesk
Helpdesk
Zendesk
Telephony
Microsoft TeamsCisco Webex
Other
Tenfold
API documented
Reviews & Recognition
Analyst Recognition
- Gartner Magic Quadrant for Contact Center as a Service (2024) named →
Alternatives to Evolve IP
Frequently asked questions about Evolve IP
- What is Evolve IP?
- Full-stack CCaaS from a managed-services provider, now operating under the XTIUM brand after merging with ATSG. Strong for mid-market orgs already in the Microsoft ecosystem.
- How much does Evolve IP cost?
- Evolve IP starts at $85/user/month. Starts at ~$85/agent/month and ~$110/supervisor/month per public sources. No self-serve pricing page; contact sales for current quote. Pricing verified via third-party review sites. (pricing verified April 2026).
- What security and compliance certifications does Evolve IP have?
- Evolve IP is compliant with SOC 2 Type II, HIPAA, PCI DSS, and GDPR. A Business Associate Agreement (BAA) is available for healthcare deployments.
- What channels does Evolve IP support?
- Evolve IP supports voice, email, web chat, and SMS.
- What are the top alternatives to Evolve IP?
- Alternatives to Evolve IP include Five9, Ringcentral Contact Center, Talkdesk, Nextiva, and Dialpad Support. See the alternatives section above for full profiles of each.