Firstsource Solutions vs Genpact: Which Is Better for Your Team in 2026?
Firstsource Solutions and Genpact are both used for bpo services. Below we compare them on pricing, AI capabilities, compliance, and the use cases each one fits best — all from verified vendor data.
Choose Firstsource Solutions if…
- Healthcare payers needing claims processing and member services at scale
- Banks and lenders seeking AI-augmented collections and back-office automation
- Enterprises wanting a single BPO partner across BFSI, healthcare, and telecom
Choose Genpact if…
- Large enterprises outsourcing end-to-end customer care operations in financial services or healthcare
- Organizations wanting AI-augmented BPO rather than a pure software platform
- Global deployments needing multilingual delivery across North America, EMEA, and APAC
Firstsource Solutions vs Genpact: feature comparison
| Feature | Firstsource Solutions | Genpact |
|---|---|---|
| At a glance | ||
| Category | BPO service | BPO service |
| Best fit | Mid market, Enterprise | Enterprise |
| Deployment | Cloud, On premise, Hybrid | Cloud, Hybrid, On premise |
| Channels | Voice, Email, Web chat, SMS, WhatsApp, Social DMs | Voice, Web chat, Email, SMS, Social DMs |
| Pricing & ratings | ||
| Starting price | Contact sales | Contact sales |
| Free trial | No | No |
| User rating | — | — |
| AI capabilities | ||
| Autonomous voice agent | No | Yes |
| Real-time agent assist | Yes | Yes |
| Conversation intelligence | Yes | Yes |
| Automated QA | Yes | Yes |
| Intelligent routing | Yes | Yes |
| Compliance | ||
| SOC 2 Type II | No | Yes |
| HIPAA | No | No |
| PCI DSS | No | No |
| GDPR | Yes | Yes |
Firstsource Solutions vs Genpact: frequently asked questions
- What is the difference between Firstsource Solutions and Genpact?
- Firstsource is a publicly listed India-headquartered BPO of ~37,000 staff, strongest in healthcare payer ops and banking, now layering agentic AI on top of legacy delivery. By contrast, Genpact is a 125,000-person enterprise BPO that pairs deep process expertise with its Cora AI platform — best for large organizations transforming F&A or CX operations at scale.
- How much do Firstsource Solutions and Genpact cost?
- Both Firstsource Solutions and Genpact use quote-based pricing and do not publish standard per-seat rates — contact each vendor's sales team for a quote tailored to your seat count and usage.