BPO Service
FS
Firstsource Solutions
AI-first BPO for healthcare, banking, and financial services with outcome-accountable delivery
Pricing
Contact sales for pricing
Custom enterprise pricing only. Engagement-based contracts tied to outcomes (FTEs displaced, cost reduction targets). Contact sales for pricing. No published rate cards.
Custom enterprise
Capabilities
| Capability | Firstsource Solutions |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✗ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✓ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Integrations
CRM
Microsoft DynamicsSalesforce
Other
Kairos OS (proprietary AI platform)