BPO Service
G
Genpact
Agentic AI and process intelligence services that turn contact centers into profit centers.
Pricing
Contact sales for pricing
Genpact prices via custom enterprise contracts. Cora ContactUs.ai uses consumption and outcome-based pricing. All engagements are scoped individually. Contact sales for quotes.
Custom enterprise
Capabilities
| Capability | Genpact |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | — |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Integrations
CRM
SalesforceMicrosoft DynamicsSAP
Helpdesk
ServiceNow
AI Models
Google Cloud AIMicrosoft Azure AIAWS AI Services
Other
OracleMicrosoft Power Platform
Reviews & Recognition
Analyst Recognition
- Gartner Magic Quadrant for Finance and Accounting BPO Services (2025) leader →
- IDC Worldwide Enterprise Analytics and AI Business Process Services for Finance and Accounting Vendor Assessment (2024) leader →
- Everest Group Finance and Accounting Services PEAK Matrix Assessment (2025) leader →
- Everest Group Procurement Outsourcing Services PEAK Matrix Assessment (2024) leader →
- ISG ISG Provider Lens for Customer Experience Services (2023) leader →