BPO Service
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Genpact
Agentic AI and process intelligence services that turn contact centers into profit centers.
Genpact is a 125,000-person enterprise BPO that pairs deep process expertise with its Cora AI platform — best for large organizations transforming F&A or CX operations at scale.
Pricing
Contact sales for pricing
Genpact prices via custom enterprise contracts. Cora ContactUs.ai uses consumption and outcome-based pricing. All engagements are scoped individually. Contact sales for quotes.
Custom enterprise
Capabilities
| Capability | Genpact |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | — |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Integrations
CRM
SalesforceMicrosoft DynamicsSAP
Helpdesk
ServiceNow
AI Models
Google Cloud AIMicrosoft Azure AIAWS AI Services
Other
OracleMicrosoft Power Platform
Reviews & Recognition
Analyst Recognition
- Gartner Magic Quadrant for Finance and Accounting BPO Services (2025) leader →
- IDC Worldwide Enterprise Analytics and AI Business Process Services for Finance and Accounting Vendor Assessment (2024) leader →
- Everest Group Finance and Accounting Services PEAK Matrix Assessment (2025) leader →
- Everest Group Procurement Outsourcing Services PEAK Matrix Assessment (2024) leader →
- ISG ISG Provider Lens for Customer Experience Services (2023) leader →
Alternatives to Genpact
Frequently asked questions about Genpact
- What is Genpact?
- Genpact is a 125,000-person enterprise BPO that pairs deep process expertise with its Cora AI platform — best for large organizations transforming F&A or CX operations at scale.
- How much does Genpact cost?
- Genpact does not publish standard per-seat pricing — plans require a custom quote. Genpact prices via custom enterprise contracts. Cora ContactUs.ai uses consumption and outcome-based pricing. All engagements are scoped individually. Contact sales for quotes.
- What security and compliance certifications does Genpact have?
- Genpact is compliant with SOC 2 Type II, GDPR, and ISO 27001.
- What channels does Genpact support?
- Genpact supports voice, web chat, email, SMS, and social DMs.
- What are the top alternatives to Genpact?
- Alternatives to Genpact include Teleperformance, Foundever, Conduent, Alorica, and Firstsource. See the alternatives section above for full profiles of each.