Five9 vs Gladly: Which Is Better for Your Team in 2026?
Five9 and Gladly are both used for ccaas platforms. Below we compare them on pricing, AI capabilities, compliance, and the use cases each one fits best — all from verified vendor data.
Choose Five9 if…
- Mid-market and enterprise contact centers (50+ agents) needing a proven omnichannel platform
- Healthcare and financial services orgs requiring HIPAA BAA and PCI DSS Level 1 compliance
- Teams migrating from on-premise systems (Avaya, Cisco) who need a structured cloud migration path
Choose Gladly if…
- Mid-market and enterprise DTC or retail brands wanting to replace Zendesk with a people-first platform
- CX teams that handle high-volume multi-channel support and want one unified customer history
- Companies willing to invest in AI-driven deflection without sacrificing brand voice
Five9 vs Gladly: feature comparison
| Feature | Five9 | Gladly |
|---|---|---|
| At a glance | ||
| Category | CCaaS platform | Customer service platform |
| Best fit | Mid market, Enterprise | Mid market, Enterprise |
| Deployment | Cloud | Cloud |
| Channels | Voice, SMS, Email, Web chat, WhatsApp, Social DMs | Voice, SMS, Email, Web chat, WhatsApp, Social DMs |
| Pricing & ratings | ||
| Starting price | From $119/user/mo | From $180/user/mo |
| Free trial | No | No |
| User rating | 4.1/5 (584 G2 reviews) | 4.7/5 (900 G2 reviews) |
| AI capabilities | ||
| Autonomous voice agent | Yes | Yes |
| Real-time agent assist | Yes | Yes |
| Conversation intelligence | Yes | Yes |
| Automated QA | Yes | No |
| Intelligent routing | Yes | Yes |
| Compliance | ||
| SOC 2 Type II | Yes | Yes |
| HIPAA | Yes | No |
| PCI DSS | Yes | Yes |
| GDPR | Yes | Yes |
Five9 vs Gladly: frequently asked questions
- What is the difference between Five9 and Gladly?
- Mature, publicly traded CCaaS for mid-market and enterprise contact centers — proven omnichannel routing, workforce management, and AI agents in one cloud stack. By contrast, Gladly replaces the ticket queue with a lifelong customer conversation thread. Strong fit for DTC and retail brands that prioritize CX quality over deflection volume.
- Is Five9 or Gladly cheaper?
- Five9 starts at $119/user/mo and Gladly starts at $180/user/mo. Compare the full pricing breakdown above, since seat minimums and add-ons affect total cost.