Customer Service Platform

Gladly

Customer service platform built around people, not tickets — radial timeline for every channel.

gladly.ai Verified April 2026 San Francisco, US Founded 2015 series d plus

Pricing

Contact sales for pricing

Starts ~$180/agent/month (10-agent minimum, annual). Upper tier ~$210/agent/month (45-agent minimum). AI Sidekick conversations billed separately at ~$0.60/conversation. No public pricing page; contact sales.

Per user/month Custom enterprise

Verified April 2026

Capabilities

Capability	Gladly
Transcription	✓
Summarization	✓
Sentiment Analysis	✓
Real-Time Agent Assist	✓
Autonomous Voice Agent	✓
Virtual Agent (Chat)	✓
Conversation Intelligence	✓
Automated QA	✗
Intelligent Routing	✓
Predictive Dialer	✗
Voice Cloning	✗
Multilingual	✗
Coaching Workflows	✓
Workforce Management	✗