Customer Service Platform
G
Gladly
Customer service platform built around people, not tickets — radial timeline for every channel.
Gladly replaces the ticket queue with a lifelong customer conversation thread. Strong fit for DTC and retail brands that prioritize CX quality over deflection volume.
Pricing
Pricing data is more than 6 months old — verify before budgeting.
Contact sales for pricing
Starts ~$180/agent/month (10-agent minimum, annual). Upper tier ~$210/agent/month (45-agent minimum). AI Sidekick conversations billed separately at ~$0.60/conversation. No public pricing page; contact sales.
Per user/month Custom enterprise
Verified April 2026
Capabilities
| Capability | Gladly |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✗ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✗ |
| Coaching Workflows | ✓ |
| Workforce Management | ✗ |
Compliance & Security
Integrations
CRM
Salesforce
AI Models
AdaNetomiSienaKODIF.ai
Other
ShopifyBigCommerceMagentoKlaviyoAttentiveLoop ReturnsRechargeMaestroQAAssembledMedallia
API documented
View integrations marketplace →
Reviews & Recognition
Alternatives to Gladly
Frequently asked questions about Gladly
- What is Gladly?
- Gladly replaces the ticket queue with a lifelong customer conversation thread. Strong fit for DTC and retail brands that prioritize CX quality over deflection volume.
- How much does Gladly cost?
- Gladly starts at $180/user/month. Starts ~$180/agent/month (10-agent minimum, annual). Upper tier ~$210/agent/month (45-agent minimum). AI Sidekick conversations billed separately at ~$0.60/conversation. No public pricing page; contact sales. (pricing verified April 2026).
- What security and compliance certifications does Gladly have?
- Gladly is compliant with SOC 2 Type II, PCI DSS, and GDPR.
- What channels does Gladly support?
- Gladly supports voice, SMS, email, web chat, WhatsApp, and social DMs.
- What are the top alternatives to Gladly?
- Alternatives to Gladly include Salesforce Service Cloud, Freshdesk Contact Center, Five9, and Talkdesk. See the alternatives section above for full profiles of each.