Five9 vs LiveVox: Which Is Better for Your Team in 2026?
Five9 and LiveVox are both used for ccaas platforms. Below we compare them on pricing, AI capabilities, compliance, and the use cases each one fits best — all from verified vendor data.
Choose Five9 if…
- Mid-market and enterprise contact centers (50+ agents) needing a proven omnichannel platform
- Healthcare and financial services orgs requiring HIPAA BAA and PCI DSS Level 1 compliance
- Teams migrating from on-premise systems (Avaya, Cisco) who need a structured cloud migration path
Choose LiveVox if…
- Debt collection and financial services outbound teams requiring TCPA compliance at scale
- Healthcare outreach programs needing HIPAA-compliant multi-channel campaigns
- Mid-market to enterprise contact centers running blended inbound/outbound operations
- Teams that run high-volume predictive dialing with automated consent and DNC management
Five9 vs LiveVox: feature comparison
| Feature | Five9 | LiveVox |
|---|---|---|
| At a glance | ||
| Category | CCaaS platform | CCaaS platform |
| Best fit | Mid market, Enterprise | Mid market, Enterprise |
| Deployment | Cloud | Cloud |
| Channels | Voice, SMS, Email, Web chat, WhatsApp, Social DMs | Voice, SMS, Email, Web chat |
| Pricing & ratings | ||
| Starting price | From $119/user/mo | Contact sales |
| Free trial | No | No |
| User rating | 4.1/5 (584 G2 reviews) | 4.7/5 (32 Capterra) |
| AI capabilities | ||
| Autonomous voice agent | Yes | Yes |
| Real-time agent assist | Yes | Yes |
| Conversation intelligence | Yes | Yes |
| Automated QA | Yes | Yes |
| Intelligent routing | Yes | Yes |
| Compliance | ||
| SOC 2 Type II | Yes | Yes |
| HIPAA | Yes | Yes |
| PCI DSS | Yes | Yes |
| GDPR | Yes | Yes |
Five9 vs LiveVox: frequently asked questions
- What is the difference between Five9 and LiveVox?
- Mature, publicly traded CCaaS for mid-market and enterprise contact centers — proven omnichannel routing, workforce management, and AI agents in one cloud stack. By contrast, Compliance-first outbound CCaaS, acquired by NICE in Dec 2023. Best for collections and financial services teams needing TCPA guardrails baked into every dial.