Five9 vs uContact: Which Is Better for Your Team in 2026?
Five9 and uContact are both used for ccaas platforms. Below we compare them on pricing, AI capabilities, compliance, and the use cases each one fits best — all from verified vendor data.
Choose Five9 if…
- Mid-market and enterprise contact centers (50+ agents) needing a proven omnichannel platform
- Healthcare and financial services orgs requiring HIPAA BAA and PCI DSS Level 1 compliance
- Teams migrating from on-premise systems (Avaya, Cisco) who need a structured cloud migration path
Choose uContact if…
- Latin American contact centers needing omnichannel with WhatsApp and social DMs
- Mid-market BPOs running blended inbound/outbound campaigns with predictive dialing
- Companies wanting WFM and QA bundled into one CCaaS platform
Five9 vs uContact: feature comparison
| Feature | Five9 | uContact |
|---|---|---|
| At a glance | ||
| Category | CCaaS platform | CCaaS platform |
| Best fit | Mid market, Enterprise | Smb, Mid market |
| Deployment | Cloud | Cloud |
| Channels | Voice, SMS, Email, Web chat, WhatsApp, Social DMs | Voice, SMS, Email, Web chat, WhatsApp, Social DMs, Video |
| Pricing & ratings | ||
| Starting price | From $119/user/mo | From $59.99/user/mo |
| Free trial | No | No |
| User rating | 4.1/5 (584 G2 reviews) | 4.5/5 (81 Capterra) |
| AI capabilities | ||
| Autonomous voice agent | Yes | Yes |
| Real-time agent assist | Yes | Yes |
| Conversation intelligence | Yes | Yes |
| Automated QA | Yes | Yes |
| Intelligent routing | Yes | Yes |
| Compliance | ||
| SOC 2 Type II | Yes | Yes |
| HIPAA | Yes | Yes |
| PCI DSS | Yes | Yes |
| GDPR | Yes | Yes |
Five9 vs uContact: frequently asked questions
- What is the difference between Five9 and uContact?
- Mature, publicly traded CCaaS for mid-market and enterprise contact centers — proven omnichannel routing, workforce management, and AI agents in one cloud stack. By contrast, uContact is a practical omnichannel CCaaS from Uruguay—now part of net2phone—with strong dialer depth and genuine traction in Latin America mid-market.
- Is Five9 or uContact cheaper?
- Five9 starts at $119/user/mo and uContact starts at $59.99/user/mo. Compare the full pricing breakdown above, since seat minimums and add-ons affect total cost.