CCaaS Platform
U
uContact
Cloud omnichannel contact center for voice, chat, WhatsApp, and social—built for the Americas.
uContact is a practical omnichannel CCaaS from Uruguay—now part of net2phone—with strong dialer depth and genuine traction in Latin America mid-market.
Pricing
$59.99 /user/month
Two plans: Voice at $59.99/user/month (core call center features) and Omni at $84.99/user/month (adds SMS, webchat, WhatsApp, social). Pricing verified via Capterra and third-party aggregators; net2phone's own site requires contacting sales.
Per user/month
View pricing page →
Verified April 2026
Capabilities
| Capability | uContact |
|---|---|
| Transcription | ✓ |
| Summarization | — |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✓ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Integrations
CRM
SalesforceHubSpotPipedriveFreshsalesZoho CRM
Helpdesk
Zendesk Suitemonday.com
Telephony
net2phoneWebRTC
Other
Microsoft TeamsWhatsApp BusinessFacebook Business SuiteGupshupZapier
API documented
View integrations marketplace →
Reviews & Recognition
Alternatives to uContact
Frequently asked questions about uContact
- What is uContact?
- uContact is a practical omnichannel CCaaS from Uruguay—now part of net2phone—with strong dialer depth and genuine traction in Latin America mid-market.
- How much does uContact cost?
- uContact starts at $59.99/user/month. Two plans: Voice at $59.99/user/month (core call center features) and Omni at $84.99/user/month (adds SMS, webchat, WhatsApp, social). Pricing verified via Capterra and third-party aggregators; net2phone's own site requires contacting sales. (pricing verified April 2026).
- What security and compliance certifications does uContact have?
- uContact is compliant with SOC 2 Type II, HIPAA, PCI DSS, and GDPR.
- What channels does uContact support?
- uContact supports voice, SMS, email, web chat, WhatsApp, social DMs, and video.
- What are the top alternatives to uContact?
- Alternatives to uContact include Talkdesk, Five9, Genesys Cloud Cx, Twilio Flex, and Ringcentral Contact Center. See the alternatives section above for full profiles of each.