Five9 vs Upland InGenius: Which Is Better for Your Team in 2026?
Five9 and Upland InGenius are both used for ccaas platforms. Below we compare them on pricing, AI capabilities, compliance, and the use cases each one fits best — all from verified vendor data.
Choose Five9 if…
- Mid-market and enterprise contact centers (50+ agents) needing a proven omnichannel platform
- Healthcare and financial services orgs requiring HIPAA BAA and PCI DSS Level 1 compliance
- Teams migrating from on-premise systems (Avaya, Cisco) who need a structured cloud migration path
Choose Upland InGenius if…
- Enterprise contact centers running Cisco, Avaya, or Genesys that need CRM screen pops and click-to-dial without replacing their phone infrastructure
- Salesforce-first organizations wanting ServiceNow or Dynamics 365 parity in their CTI layer
- IT teams that need a configurable, API-documented integration without building from scratch
Five9 vs Upland InGenius: feature comparison
| Feature | Five9 | Upland InGenius |
|---|---|---|
| At a glance | ||
| Category | CCaaS platform | Telephony infrastructure |
| Best fit | Mid market, Enterprise | Mid market, Enterprise |
| Deployment | Cloud | Cloud, On premise, Hybrid |
| Channels | Voice, SMS, Email, Web chat, WhatsApp, Social DMs | Voice |
| Pricing & ratings | ||
| Starting price | From $119/user/mo | From $32/user/mo |
| Free trial | No | No |
| User rating | 4.1/5 (584 G2 reviews) | 4.4/5 (14 G2 reviews) |
| AI capabilities | ||
| Autonomous voice agent | Yes | No |
| Real-time agent assist | Yes | Yes |
| Conversation intelligence | Yes | No |
| Automated QA | Yes | No |
| Intelligent routing | Yes | No |
| Compliance | ||
| SOC 2 Type II | Yes | Yes |
| HIPAA | Yes | No |
| PCI DSS | Yes | Yes |
| GDPR | Yes | Yes |
Five9 vs Upland InGenius: frequently asked questions
- What is the difference between Five9 and Upland InGenius?
- Mature, publicly traded CCaaS for mid-market and enterprise contact centers — proven omnichannel routing, workforce management, and AI agents in one cloud stack. By contrast, Mature CTI middleware that bridges on-premise phone systems to Salesforce, ServiceNow, and Dynamics 365. Best suited for enterprises locked into Cisco, Avaya, or Genesys infrastructure.
- Is Five9 or Upland InGenius cheaper?
- Five9 starts at $119/user/mo and Upland InGenius starts at $32/user/mo. Compare the full pricing breakdown above, since seat minimums and add-ons affect total cost.