Telephony Infrastructure
UI
Upland InGenius
CTI that connects your phone system to Salesforce, ServiceNow, and Dynamics 365
Mature CTI middleware that bridges on-premise phone systems to Salesforce, ServiceNow, and Dynamics 365. Best suited for enterprises locked into Cisco, Avaya, or Genesys infrastructure.
Pricing
Contact sales for pricing
Starting at $32/user/month per third-party aggregators; Upland does not publish pricing on its own site. Contact sales for volume discounts. Annual contract typical.
Per user/month Custom enterprise
Verified April 2026
Capabilities
| Capability | Upland InGenius |
|---|---|
| Transcription | ✓ |
| Summarization | ✗ |
| Sentiment Analysis | ✗ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✗ |
| Virtual Agent (Chat) | ✗ |
| Conversation Intelligence | ✗ |
| Automated QA | ✗ |
| Intelligent Routing | ✗ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | — |
| Coaching Workflows | ✗ |
| Workforce Management | ✗ |
Compliance & Security
Integrations
CRM
Salesforce Service CloudSalesforce Sales CloudSalesforce Health CloudSalesforce Financial Services CloudMicrosoft Dynamics 365ServiceNow
Helpdesk
ServiceNow CSM WorkspaceServiceNow Next Experience
Telephony
Cisco UCCECisco UCCXCisco PCCECisco UCMGenesys EngageGenesys CloudAvaya Aura CMAvaya Call Center EliteAsterisk
AI Models
Salesforce Einstein AI
Other
Salesforce AppExchangeGenesys AppFoundryAvaya DevConnect
API documented
View integrations marketplace →
Reviews & Recognition
Alternatives to Upland InGenius
Frequently asked questions about Upland InGenius
- What is Upland InGenius?
- Mature CTI middleware that bridges on-premise phone systems to Salesforce, ServiceNow, and Dynamics 365. Best suited for enterprises locked into Cisco, Avaya, or Genesys infrastructure.
- How much does Upland InGenius cost?
- Upland InGenius starts at $32/user/month. Starting at $32/user/month per third-party aggregators; Upland does not publish pricing on its own site. Contact sales for volume discounts. Annual contract typical. (pricing verified April 2026).
- What security and compliance certifications does Upland InGenius have?
- Upland InGenius is compliant with SOC 2 Type II, PCI DSS, GDPR, and ISO 27001.
- What channels does Upland InGenius support?
- Upland InGenius supports voice.
- What are the top alternatives to Upland InGenius?
- Alternatives to Upland InGenius include 3clogic Cloud Call Center, Five9, Genesys Cloud Cx, Salesforce Service Cloud, and Talkdesk. See the alternatives section above for full profiles of each.