Hyro vs Luma Health: Which Is Better for Your Team in 2026?
Hyro and Luma Health are both used for contact center. Below we compare them on pricing, AI capabilities, compliance, and the use cases each one fits best — all from verified vendor data.
Choose Hyro if…
- Mid-to-large US health systems (1,000+ beds or multi-site networks) running Epic EHR who want to automate scheduling, prescription refills, and FAQ deflection without replacing their CCaaS
- Healthcare CIOs evaluating AI automation who need HIPAA BAA, HITRUST, and SOC 2 Type II from day one — Hyro's compliance posture is pre-built for hospital procurement
- Contact center leaders at health systems handling 100,000+ monthly calls who need to reduce agent handle time on Tier-1 patient access tasks
Choose Luma Health if…
- Ambulatory clinics and specialty groups wanting to cut no-shows without adding staff
- Health systems needing bidirectional Epic or Cerner integration for scheduling automation
- Enterprise providers seeking a single platform for access, intake, payments, and engagement
Hyro vs Luma Health: feature comparison
| Feature | Hyro | Luma Health |
|---|---|---|
| At a glance | ||
| Category | Vertical AI agent | Vertical AI agent |
| Best fit | Mid market, Enterprise | Mid market, Enterprise |
| Deployment | Cloud | Cloud |
| Channels | Voice, SMS, Web chat | SMS, Voice, Web chat, Email |
| Pricing & ratings | ||
| Starting price | Contact sales | Contact sales |
| Free trial | No | No |
| User rating | 4.9/5 (G2) | 4.8/5 (84 G2 reviews) |
| AI capabilities | ||
| Autonomous voice agent | Yes | Yes |
| Real-time agent assist | No | No |
| Conversation intelligence | Yes | No |
| Automated QA | No | No |
| Intelligent routing | Yes | Yes |
| Compliance | ||
| SOC 2 Type II | Yes | Yes |
| HIPAA | Yes | Yes |
| PCI DSS | Yes | No |
| GDPR | Yes | Yes |
Hyro vs Luma Health: frequently asked questions
- What is the difference between Hyro and Luma Health?
- Healthcare's most-deployed AI agent platform: 50+ health system customers, 50M patient conversations handled, 85% call deflection. Deeply integrated with Epic; HITRUST and SOC 2 Type II certified. By contrast, Luma Health is the go-to operational AI platform for ambulatory and specialty health systems wanting to automate scheduling, referrals, and patient outreach end-to-end.
- How much do Hyro and Luma Health cost?
- Both Hyro and Luma Health use quote-based pricing and do not publish standard per-seat rates — contact each vendor's sales team for a quote tailored to your seat count and usage.