CCaaS Platform

Amazon Connect

AWS's cloud contact center — pay-per-minute pricing, native AI agents, and Bedrock LLM integration at scale.

aws.amazon.com Verified April 2026 Seattle, US Founded 2017 public

Pricing

$0.018 /min

Two tiers: à la carte ($0.018/min voice, $0.004/chat message) or Unlimited AI ($0.038/min voice, $0.010/chat message — includes all AI features). No seats, no minimums, no contracts. Free tier: 500 chat messages/month.

Free tier Per minute Usage-based

View pricing page → Verified April 2026

Capabilities

Capability	Amazon Connect
Transcription	✓
Summarization	✓
Sentiment Analysis	✓
Real-Time Agent Assist	✓
Autonomous Voice Agent	✓
Virtual Agent (Chat)	✓
Conversation Intelligence	✓
Automated QA	✓
Intelligent Routing	✓
Predictive Dialer	✓
Voice Cloning	✗
Multilingual	✓
Coaching Workflows	✓
Workforce Management	✓