CCaaS Platform
T
Talkdesk
Customer Experience. Automated. AI-native CCaaS for mid-market and enterprise contact centers.
Talkdesk is a $10B-valued CCaaS platform that has staked its future on AI automation. Strong compliance and analyst recognition; watch the post-layoff execution risk.
Pricing
Pricing data is more than 6 months old — verify before budgeting.
$85 /user/month
Four tiers: Digital Essentials $85/user/mo (digital channels only), Voice Essentials $105/user/mo (voice only), CX Cloud Elite $165/user/mo (omnichannel), Industry Experience Clouds $225/user/mo. Annual contracts typical. Add-ons (AI features, WFM) increase real TCO to $200–$300/user/mo.
Per user/month Custom enterprise
View pricing page →
Verified April 2026
Capabilities
| Capability | Talkdesk |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✓ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Data residency: US, EU
Integrations
CRM
salesforcehubspotzohomsdynamicspipedrivekeap
Helpdesk
zendeskfreshdeskservicenowintercomkustomersalesforce service cloud
AI Models
azure openai
Other
Microsoft TeamsSlackZoomShopifyWorkato
API documented
View integrations marketplace →
Reviews & Recognition
Alternatives to Talkdesk
Frequently asked questions about Talkdesk
- What is Talkdesk?
- Talkdesk is a $10B-valued CCaaS platform that has staked its future on AI automation. Strong compliance and analyst recognition; watch the post-layoff execution risk.
- How much does Talkdesk cost?
- Talkdesk starts at $85/user/month. Four tiers: Digital Essentials $85/user/mo (digital channels only), Voice Essentials $105/user/mo (voice only), CX Cloud Elite $165/user/mo (omnichannel), Industry Experience Clouds $225/user/mo. Annual contracts typical. Add-ons (AI features, WFM) increase real TCO to $200–$300/user/mo. (pricing verified April 2026).
- What security and compliance certifications does Talkdesk have?
- Talkdesk is compliant with SOC 2 Type II, HIPAA, PCI DSS, GDPR, ISO 27001, and FedRAMP Moderate. A Business Associate Agreement (BAA) is available for healthcare deployments.
- What channels does Talkdesk support?
- Talkdesk supports voice, SMS, email, web chat, WhatsApp, and social DMs.
- What are the top alternatives to Talkdesk?
- Alternatives to Talkdesk include Five9, Genesys Cloud Cx, Nice Cxone Mpower, Dialpad Support, and Amazon Connect. See the alternatives section above for full profiles of each.