CCaaS Platform

Talkdesk

Customer Experience. Automated. AI-native CCaaS for mid-market and enterprise contact centers.

talkdesk.com Verified April 2026 San Francisco, US Founded 2011 series d plus

Pricing

$85 /user/month

Four tiers: Digital Essentials $85/user/mo (digital channels only), Voice Essentials $105/user/mo (voice only), CX Cloud Elite $165/user/mo (omnichannel), Industry Experience Clouds $225/user/mo. Annual contracts typical. Add-ons (AI features, WFM) increase real TCO to $200–$300/user/mo.

Per user/month Custom enterprise

View pricing page → Verified April 2026

Capabilities

Capability	Talkdesk
Transcription	✓
Summarization	✓
Sentiment Analysis	✓
Real-Time Agent Assist	✓
Autonomous Voice Agent	✓
Virtual Agent (Chat)	✓
Conversation Intelligence	✓
Automated QA	✓
Intelligent Routing	✓
Predictive Dialer	✓
Voice Cloning	✗
Multilingual	✓
Coaching Workflows	✓
Workforce Management	✓