Conversation Intelligence
C
CallRail
Call tracking and conversation intelligence for marketing teams that need to know which campaigns drive real leads.
CallRail is the go-to call tracking and attribution platform for marketing teams at SMBs and agencies. Strong on attribution; not built for contact center operations.
Pricing
$50 /user/month
Four plans: Call Tracking $50/mo (5 numbers, 250 min), +Conversation Intelligence $100/mo, +Form Tracking $100/mo, Complete $195/mo. All plans add overage fees beyond included minutes/numbers.
14-day trial
Flat monthly Usage-based
View pricing page →
Verified April 2026
Capabilities
| Capability | CallRail |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✗ |
| Autonomous Voice Agent | ✗ |
| Virtual Agent (Chat) | ✗ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✗ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✗ |
| Coaching Workflows | ✓ |
| Workforce Management | ✗ |
Compliance & Security
Integrations
CRM
SalesforceHubSpotPipedrive
Other
Google AdsGoogle AnalyticsGoogle My BusinessZapierSlackAdobe Analytics
API documented
View integrations marketplace →
Reviews & Recognition
Alternatives to CallRail
Frequently asked questions about CallRail
- What is CallRail?
- CallRail is the go-to call tracking and attribution platform for marketing teams at SMBs and agencies. Strong on attribution; not built for contact center operations.
- How much does CallRail cost?
- CallRail starts at $50/user/month. Four plans: Call Tracking $50/mo (5 numbers, 250 min), +Conversation Intelligence $100/mo, +Form Tracking $100/mo, Complete $195/mo. All plans add overage fees beyond included minutes/numbers. (pricing verified April 2026).
- What security and compliance certifications does CallRail have?
- CallRail is compliant with SOC 2 Type II and HIPAA. A Business Associate Agreement (BAA) is available for healthcare deployments.
- What channels does CallRail support?
- CallRail supports voice and SMS.
- What are the top alternatives to CallRail?
- Alternatives to CallRail include Enthu Ai, Calltools, Callhippo, Dialpad Support, and Cloudtalk. See the alternatives section above for full profiles of each.