CCaaS Platform
C
CloudTalk
Cloud call center and business phone system with AI conversation intelligence for sales and support teams.
CloudTalk is a solid SMB-to-mid-market CCaaS with strong CRM integrations, 160+ country coverage, and a growing AI conversation intelligence layer.
Pricing
Pricing data is more than 6 months old — verify before budgeting.
$19 /user/month
Plans billed annually: Lite $19/user/mo, Starter $25/user/mo, Essential $29/user/mo, Expert $49/user/mo (3-seat min). Monthly billing ~30% higher. AI Voice Agents add-on from $99/mo (200 min). 14-day free trial, no credit card.
14-day trial
Per user/month Usage-based Custom enterprise
View pricing page →
Verified April 2026
Capabilities
| Capability | CloudTalk |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✗ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✗ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✓ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✗ |
Compliance & Security
Integrations
CRM
SalesforceHubSpotPipedriveZoho CRMMicrosoft Dynamics 365Close CRMFreshsalesCopperCapsuleOdoo CRM
Helpdesk
ZendeskIntercomFreshdeskFreshserviceZoho DeskKustomerFrontLiveAgentHelp Scout
Other
ZapierMakeMicrosoft TeamsGongOutreachSalesloftShopifyActiveCampaign
API documented
View integrations marketplace →
Reviews & Recognition
Analyst Recognition
- G2 G2 Spring 2026 Contact Center Software (2026) leader →
Alternatives to CloudTalk
Frequently asked questions about CloudTalk
- What is CloudTalk?
- CloudTalk is a solid SMB-to-mid-market CCaaS with strong CRM integrations, 160+ country coverage, and a growing AI conversation intelligence layer.
- How much does CloudTalk cost?
- CloudTalk starts at $19/user/month. Plans billed annually: Lite $19/user/mo, Starter $25/user/mo, Essential $29/user/mo, Expert $49/user/mo (3-seat min). Monthly billing ~30% higher. AI Voice Agents add-on from $99/mo (200 min). 14-day free trial, no credit card. (pricing verified April 2026).
- What security and compliance certifications does CloudTalk have?
- CloudTalk is compliant with SOC 2 Type II, HIPAA, PCI DSS, GDPR, and ISO 27001.
- What channels does CloudTalk support?
- CloudTalk supports voice, SMS, and WhatsApp.
- What are the top alternatives to CloudTalk?
- Alternatives to CloudTalk include Aircall, Justcall, Ringover, Talkdesk, and Nextiva. See the alternatives section above for full profiles of each.