CCaaS Platform
DS
Dialpad Support
AI-native CCaaS with real-time transcription, agent assist, and built-in conversation intelligence — no bolt-ons.
Dialpad baked AI in via its TalkIQ acquisition — real-time transcription and agent assist that rivals bolt on. Best fit for SMB and mid-market teams wanting calls, AI, and coaching under one roof.
Pricing
$80 /user/month
3-tier contact center plans: Essentials $80/user/mo, Advanced $115/user/mo, Premium $150/user/mo (annual). AI CSAT and AI Scorecards gated to Premium. Inbound calls $0.01/min, outbound $0.02/min additional.
14-day trial
Per user/month Custom enterprise
View pricing page →
Verified April 2026
Capabilities
| Capability | Dialpad Support |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Data residency: US, EU
Integrations
CRM
salesforcehubspotzohomsdynamics
Helpdesk
zendesksalesforce service cloudservicenowfreshdesk
Other
Microsoft 365Google WorkspaceSlackZapier
API documented
View integrations marketplace →
Reviews & Recognition
Alternatives to Dialpad Support
Frequently asked questions about Dialpad Support
- What is Dialpad Support?
- Dialpad baked AI in via its TalkIQ acquisition — real-time transcription and agent assist that rivals bolt on. Best fit for SMB and mid-market teams wanting calls, AI, and coaching under one roof.
- How much does Dialpad Support cost?
- Dialpad Support starts at $80/user/month. 3-tier contact center plans: Essentials $80/user/mo, Advanced $115/user/mo, Premium $150/user/mo (annual). AI CSAT and AI Scorecards gated to Premium. Inbound calls $0.01/min, outbound $0.02/min additional. (pricing verified April 2026).
- What security and compliance certifications does Dialpad Support have?
- Dialpad Support is compliant with SOC 2 Type II, HIPAA, PCI DSS, GDPR, and ISO 27001. A Business Associate Agreement (BAA) is available for healthcare deployments.
- What channels does Dialpad Support support?
- Dialpad Support supports voice, SMS, and web chat.
- What are the top alternatives to Dialpad Support?
- Alternatives to Dialpad Support include Talkdesk, Five9, Cloudtalk, Justcall, and Nice Cxone Mpower. See the alternatives section above for full profiles of each.