CCaaS Platform
N
Nextiva
UCaaS and CCaaS platform bundling phone, chat, email, and AI in one system for SMB and mid-market teams.
Nextiva bundles UCaaS and CCaaS in one platform — a practical fit for SMBs that want phone, contact center, and AI in a single bill.
Pricing
Pricing data is more than 6 months old — verify before budgeting.
$15 /user/month
Small biz: Core $15/user/mo, Engage $25/user/mo, Scale $75/user/mo (annual). Contact center: Essential starts at $75/agent/mo; Professional and Premium are contact-sales.
Per user/month Custom enterprise
View pricing page →
Verified April 2026
Capabilities
| Capability | Nextiva |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✓ |
| Voice Cloning | ✗ |
| Multilingual | ✗ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Integrations
CRM
SalesforceHubSpotMicrosoft DynamicsPipedriveSugarCRMZendesk
Helpdesk
Zendesk
Other
StripePayPalSquareShopifyMarketoFacebookInstagramWhatsApp
API documented
Reviews & Recognition
Analyst Recognition
- Gartner Gartner Peer Insights Voice of the Customer for Contact Center as a Service (2025) strong performer →
Alternatives to Nextiva
Frequently asked questions about Nextiva
- What is Nextiva?
- Nextiva bundles UCaaS and CCaaS in one platform — a practical fit for SMBs that want phone, contact center, and AI in a single bill.
- How much does Nextiva cost?
- Nextiva starts at $15/user/month. Small biz: Core $15/user/mo, Engage $25/user/mo, Scale $75/user/mo (annual). Contact center: Essential starts at $75/agent/mo; Professional and Premium are contact-sales. (pricing verified April 2026).
- What security and compliance certifications does Nextiva have?
- Nextiva is compliant with SOC 2 Type II, HIPAA, PCI DSS, GDPR, and ISO 27001. A Business Associate Agreement (BAA) is available for healthcare deployments.
- What channels does Nextiva support?
- Nextiva supports voice, SMS, email, web chat, WhatsApp, social DMs, and video.
- What are the top alternatives to Nextiva?
- Alternatives to Nextiva include Five9, Genesys, and Talkdesk. See the alternatives section above for full profiles of each.