Avaya Experience Platform vs RingCentral Contact Center: Which Is Better for Your Team in 2026?
Avaya Experience Platform and RingCentral Contact Center are both used for ccaas platforms. Below we compare them on pricing, AI capabilities, compliance, and the use cases each one fits best — all from verified vendor data.
Choose Avaya Experience Platform if…
- Enterprises already on Avaya Aura who want a managed migration to cloud
- Mid-to-large contact centers needing hybrid (cloud + on-premise) deployment flexibility
- Healthcare and regulated industries requiring ISO 27001 and PCI DSS controls
Choose RingCentral Contact Center if…
- Enterprise teams wanting UCaaS and CCaaS from a single vendor on one contract
- Regulated industries (healthcare, finance) that require HIPAA BAA, PCI DSS, and SOC 2 Type II
- Ops teams managing 30+ digital channels who need a single-agent-desktop approach
Avaya Experience Platform vs RingCentral Contact Center: feature comparison
| Feature | Avaya Experience Platform | RingCentral Contact Center |
|---|---|---|
| At a glance | ||
| Category | CCaaS platform | CCaaS platform |
| Best fit | Mid market, Enterprise | Mid market, Enterprise |
| Deployment | Cloud, On premise, Private cloud, Hybrid | Cloud |
| Channels | Voice, Email, Web chat, SMS, Social DMs | Voice, SMS, Email, Web chat, WhatsApp, Social DMs, Video |
| Pricing & ratings | ||
| Starting price | From $35/user/mo | From $65/user/mo |
| Free trial | No | No |
| User rating | 4.1/5 (181 G2 reviews) | 4.2/5 (241 Capterra) |
| AI capabilities | ||
| Autonomous voice agent | Yes | Yes |
| Real-time agent assist | Yes | Yes |
| Conversation intelligence | Yes | Yes |
| Automated QA | Yes | Yes |
| Intelligent routing | Yes | Yes |
| Compliance | ||
| SOC 2 Type II | No | Yes |
| HIPAA | No | Yes |
| PCI DSS | Yes | Yes |
| GDPR | No | Yes |
Avaya Experience Platform vs RingCentral Contact Center: frequently asked questions
- What is the difference between Avaya Experience Platform and RingCentral Contact Center?
- A mature CCaaS for enterprises migrating from on-premise Avaya Aura; now evolving into Avaya Infinity. Financial history warrants buyer scrutiny. By contrast, Mature omnichannel CCaaS with 30+ digital channels, native AI (transcription, agent assist, QA), and tight UCaaS integration on one platform.
- Is Avaya Experience Platform or RingCentral Contact Center cheaper?
- Avaya Experience Platform starts at $35/user/mo and RingCentral Contact Center starts at $65/user/mo. Compare the full pricing breakdown above, since seat minimums and add-ons affect total cost.