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CCaaS Platform

RingCentral Contact Center

Omnichannel CCaaS with native AI, 30+ digital channels, and UCaaS integration on one platform.

ringcentral.com Verified April 2026 Belmont, US Founded 1999 public

Mature omnichannel CCaaS with 30+ digital channels, native AI (transcription, agent assist, QA), and tight UCaaS integration on one platform.

Pricing

$65 /user/month

RingCX starts at $65/agent/month (annual) or $75/agent/month (monthly). Save up to 15% with annual billing. Enterprise custom pricing available. Contact sales for volume discounts.

Per user/month Custom enterprise
View pricing page → Verified April 2026

Capabilities

Capability RingCentral Contact Center
Transcription ✓
Summarization ✓
Sentiment Analysis ✓
Real-Time Agent Assist ✓
Autonomous Voice Agent ✓
Virtual Agent (Chat) ✓
Conversation Intelligence ✓
Automated QA ✓
Intelligent Routing ✓
Predictive Dialer ✓
Voice Cloning ✗
Multilingual ✓
Coaching Workflows ✓
Workforce Management ✓

Compliance & Security

Integrations

CRM

SalesforceHubSpotZendeskServiceNowMicrosoft Dynamics 365

Helpdesk

ZendeskServiceNow

Telephony

Microsoft Teams

Other

SlackMailChimpAWS Marketplace
API documented View integrations marketplace →

Reviews & Recognition

Capterra
4.2 /5 (241 reviews)

Analyst Recognition

  • Gartner Magic Quadrant for Unified Communications as a Service (2025) leader →
  • Gartner Magic Quadrant for Unified Communications as a Service (2024) leader →

Alternatives to RingCentral Contact Center

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Frequently asked questions about RingCentral Contact Center

What is RingCentral Contact Center?
Mature omnichannel CCaaS with 30+ digital channels, native AI (transcription, agent assist, QA), and tight UCaaS integration on one platform.
How much does RingCentral Contact Center cost?
RingCentral Contact Center starts at $65/user/month. RingCX starts at $65/agent/month (annual) or $75/agent/month (monthly). Save up to 15% with annual billing. Enterprise custom pricing available. Contact sales for volume discounts. (pricing verified April 2026).
What security and compliance certifications does RingCentral Contact Center have?
RingCentral Contact Center is compliant with SOC 2 Type II, HIPAA, PCI DSS, GDPR, ISO 27001, and FedRAMP Moderate. A Business Associate Agreement (BAA) is available for healthcare deployments.
What channels does RingCentral Contact Center support?
RingCentral Contact Center supports voice, SMS, email, web chat, WhatsApp, social DMs, and video.
What are the top alternatives to RingCentral Contact Center?
Alternatives to RingCentral Contact Center include Genesys Cloud Cx, Five9, Nice Cxone Mpower, Talkdesk, and Avaya Experience Platform. See the alternatives section above for full profiles of each.