Convin vs Creovai: Which Is Better for Your Team in 2026?
Convin and Creovai are both used for conversation intelligence. Below we compare them on pricing, AI capabilities, compliance, and the use cases each one fits best — all from verified vendor data.
Choose Convin if…
- India and APAC contact centers using Ameyo, Exotel, or Ozonetel telephony stacks needing automated QA at scale
- BFSI, e-commerce, edtech, and collections teams in South and Southeast Asia requiring multilingual conversation intelligence across Indic languages
- Mid-market contact centers of 50–2,000 agents seeking 100% call QA without enterprise pricing complexity of US vendors like Observe.AI or Gong
Choose Creovai if…
- Mid-market contact centers in financial services or insurance needing automated QA plus real-time agent guidance on a single platform
- Operations leaders who want consumption-based pricing without locking every agent seat into a monthly license
- Teams already evaluating or using Capacity's support automation suite who want to add conversation intelligence
Convin vs Creovai: feature comparison
| Feature | Convin | Creovai |
|---|---|---|
| At a glance | ||
| Category | Conversation intelligence | Conversation intelligence |
| Best fit | Mid market, Enterprise | Mid market, Enterprise |
| Deployment | Cloud | Cloud |
| Channels | Voice, Web chat, Email | Voice, Web chat, Email, SMS |
| Pricing & ratings | ||
| Starting price | Contact sales | Contact sales |
| Free trial | No | No |
| User rating | 4.9/5 (232 Capterra) | 4.3/5 (200 G2 reviews) |
| AI capabilities | ||
| Autonomous voice agent | No | No |
| Real-time agent assist | Yes | Yes |
| Conversation intelligence | Yes | Yes |
| Automated QA | Yes | Yes |
| Intelligent routing | No | No |
| Compliance | ||
| SOC 2 Type II | No | No |
| HIPAA | No | No |
| PCI DSS | No | No |
| GDPR | No | No |
Convin vs Creovai: frequently asked questions
- What is the difference between Convin and Creovai?
- Convin is India's leading conversation intelligence platform — 100% automated QA, real-time agent assist, and a proprietary LLM covering 35+ languages including 23 Indic ones. By contrast, Creovai (formerly Tethr + Awaken Intelligence) pairs post-call conversation intelligence with real-time agent assist — now a division of Capacity following October 2025 acquisition.
- How much do Convin and Creovai cost?
- Both Convin and Creovai use quote-based pricing and do not publish standard per-seat rates — contact each vendor's sales team for a quote tailored to your seat count and usage.