Conversation Intelligence
C
Creovai
Conversation intelligence and real-time agent assist that turns every interaction into a coaching and QA signal
Creovai (formerly Tethr + Awaken Intelligence) pairs post-call conversation intelligence with real-time agent assist — now a division of Capacity following October 2025 acquisition.
Pricing
Contact sales for pricing
Consumption-based pricing with an unlimited user license model — pay for usage (calls/conversations analyzed) rather than per seat. No public pricing; requires a sales conversation. This model is typical for conversation intelligence platforms serving contact centers at scale.
Custom enterprise Usage-based
Capabilities
| Capability | Creovai |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✗ |
| Virtual Agent (Chat) | ✗ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✗ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | — |
| Coaching Workflows | ✓ |
| Workforce Management | ✗ |
Compliance & Security
No compliance certifications recorded for this vendor.
Integrations
CRM
salesforcemsdynamicszoho
Helpdesk
zendesksalesforce service cloud
Telephony
amazon connect8x8ringcentralvonage
Other
Five9GenesysNICEAvayaQualtricsTableauMicrosoft TeamsSlack
Reviews & Recognition
Alternatives to Creovai
Frequently asked questions about Creovai
- What is Creovai?
- Creovai (formerly Tethr + Awaken Intelligence) pairs post-call conversation intelligence with real-time agent assist — now a division of Capacity following October 2025 acquisition.
- How much does Creovai cost?
- Creovai does not publish standard per-seat pricing — plans require a custom quote. Consumption-based pricing with an unlimited user license model — pay for usage (calls/conversations analyzed) rather than per seat. No public pricing; requires a sales conversation. This model is typical for conversation intelligence platforms serving contact centers at scale.
- What channels does Creovai support?
- Creovai supports voice, web chat, email, and SMS.
- What are the top alternatives to Creovai?
- Alternatives to Creovai include Observe Ai, Callminer, Gong, Convin, and Enthu Ai. See the alternatives section above for full profiles of each.